XP Home doesn't recognize mouse or keyboard after restore

  • Thread starter Thread starter Martin Walker
  • Start date Start date
M

Martin Walker

Hi

I have a serious problem with my Windows XP installation.

Due to problems setting up my home network I performed a
restore on my system to a checkpoint before the weekend.

At that time I has a different keyboard and mouse attached
to the PC.

After the restore completed my system does not recognise
either my mouse or keyboard, even if I attach the original
mouse and keyboard.

I tried various options from the F8 menu, non worked.

I booted from the 6 MS supplied boot disks, this did not
help.

I have booted from HDD, floppy and CDrom, non have helped.

I cannot boot in safe mode as I get an error regarding the
had.dll file not being present (it is).

I tried to repair XP by reinstalling over the old version
but it asks me to supply the CDrom in D: and press OK. As
I haven't go a keyboard or mouse I can't do this.

I also tried the recovery wizard with no success, although
I wasn't quite sure what to do with it.

Can anyone help I'm desperate for a resolution as I stand
to lose 60 gigs of data and applications.

Regards

Martin
 
-----Original Message-----
Hi

I have a serious problem with my Windows XP installation.

Due to problems setting up my home network I performed a
restore on my system to a checkpoint before the weekend.

At that time I has a different keyboard and mouse attached
to the PC.

After the restore completed my system does not recognise
either my mouse or keyboard, even if I attach the original
mouse and keyboard.

I tried various options from the F8 menu, non worked.

I booted from the 6 MS supplied boot disks, this did not
help.

I have booted from HDD, floppy and CDrom, non have helped.

I cannot boot in safe mode as I get an error regarding the
had.dll file not being present (it is).

I tried to repair XP by reinstalling over the old version
but it asks me to supply the CDrom in D: and press OK. As
I haven't go a keyboard or mouse I can't do this.

I also tried the recovery wizard with no success, although
I wasn't quite sure what to do with it.

Can anyone help I'm desperate for a resolution as I stand
to lose 60 gigs of data and applications.

Regards

Martin
.
Click to expand...


This article in no longer available at MS for some reason.
I had a copy. Give it a try. You have nothing to lose at
this point.

Knowledge Base

Keyboard and Mouse Do Not Work When You Start
ID Number: Q320559

Article Last Modified on 08-6-2002


-----------------------------------------------------------
---------------------
The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

-----------------------------------------------------------
---------------------


Symptoms
When you start Microsoft Windows XP as usual, the mouse
and keyboard may not respond.

The mouse and keyboard may not respond if you start
Windows in Safe mode.



Cause
This behavior may occur after you install or remove mouse
drivers or keyboard drivers. The behavior may be caused by
a corrupted Windows registry.



Resolution
To resolve this issue, replace the current registry using
the backup copy available in the repair directory using
the Recovery Console. For additional informationon how to
use Recovery Console to replace the registry hives, click
the article number below to view the article in the
Microsoft Knowledge Base:

Q307545 How to Recover from a Corrupted Registry that
Prevents Windows XP from Starting
Start the computer from the Windows XP CD-ROM.


At the Welcome to Setup screen, press R to repair a
Windows XP installation by using the Recovery Console.


Type the number that corresponds to the Windows
installation that you want to repair, and then press
ENTER. For example, type 1, and then press ENTER.


When you receive a prompt for a password, type the local
Administrator password, and then press ENTER.


Type cd system32, and then press ENTER.


Type cd config, and then press ENTER.

The command prompt will be similar to the following (where
Windows is the folder in which Windows is installed):


C:\ Windows\System32\Config>
Type rename system system.old, and then press ENTER.


Perform the same process listed in step 7 for the
software, security, sam, and default hives as well.


Type copy c:\ Windows\repair\system, and then press ENTER
(where c is the drive on which Windows is installed, and
where Windows is the folder in which Windows is
installed).


Repeat the same process listed in step 9 for the software,
security, sam, and default hives as well.


More Information
For additional information about how to use the recovery
console, click the article number below to view the
article in the Microsoft Knowledge Base:

Q314058 Description of the Windows XP Recovery Console

Additional query words: kbmouse kbd registry

Keywords:
Issue Type: kbprb
Technology: kbWinXPHome kbWinXPPro kbWinXPProSearch
kbWinXPHomeSearch
kbWinXPSearch


-----------------------------------------------------------
---------------------

© 2002 Microsoft Corporation. All rights reserved.


Hope this helps!

Gary Thorn
MVP-Windows Technologies/Xbox
Associate Expert

This posting is provided "AS IS" with no warranties, and
confers no rights

More about the Windows XP Expert Zone:


More about the MS MVP Program:
http://tinyurl.com/n08
 
Thanks Gary

I'll give it a go.

From your statement 'you have nothing to lose' do you
consider that I have a good chance of permanetly losing my
system?

Thanks for your help.

All the best

Martin
 
Thanks Gary

I'll give it a go.

From your statement 'you have nothing to lose' do you
consider that I have a good chance of permanetly losing my
system?

Thanks for your help.

All the best

Martin
Click to expand...


Losing your system, not really.
As a last resort, I would install WinXP on another partition to get
access to your documents and files you want to keep then do a clean
installation of WinXP.


Hope this helps!

Gary Thorn
MVP-Windows Technologies
Associate Expert


More info about the Windows XP Expert Zone:
www.microsoft.com/windowsxp/expertzone/

More info about the MS MVP Program:
http://tinyurl.com/n08
 
Back
Top