xp home and GoBack Deluxe

  • Thread starter Thread starter Cindy
  • Start date Start date
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Cindy

Our church uses a Dell desktop running windows xp home
edition. Installed GoBack 3 Deluxe. Can boot into windows
but about 1 in 4 times when logging in, the system freezes
at the user's desktop. Icons in system tray do not
appear,and mouse moves, but no selection can be made.
Cannot get out of it using task manager. Suggestions?
 
First, be sure your antivirus software has the latest definitions and run a
virus scan.

If your system is clear of viruses, open Control Panel, open Administrative
Tools, open Event Viewer, look for errors corresponding to the crash, double
click the error, the information contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.
 
Our church uses a Dell desktop running windows xp home
edition. Installed GoBack 3 Deluxe. Can boot into windows
but about 1 in 4 times when logging in, the system freezes
at the user's desktop. Icons in system tray do not
appear,and mouse moves, but no selection can be made.
Cannot get out of it using task manager. Suggestions?
Click to expand...

There is a somewhat recent (June 2003) update for GoBack 3 Deluxe at the
Symantec website:
http://www.symantec.com/techsupp/files/goback/goback_3_de_files.html
 
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