XP Fax will not receive

  • Thread starter Thread starter Norman Green
  • Start date Start date
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Norman Green

Hardware is Dell 4600, Coexant 56K modem. OS is XP Pro.

The fax software will receive 1 fax after the system is
booted. It will NOT receive another fax until the system
is rebooted. When a fax is coming in, the modem rings but
will not answer. The modem query function(thru Device
Manager) faults with: the com port is in use by another
application.

This installation worked correctly for several months. The
problem started for no reason (that I can identify). I
have removed/reinstalled all software/hardware. I replaced
the modem. I've removed/reinstalled XP Fax software. The
problem is consistent thru all of this.

Duh help!
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will answer an incoming
fax but then fail thereafter. There will be no error message and nothing in
Event Viewer to give a clue as to where the problem might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
 
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