XP Fax International dialing

  • Thread starter Thread starter Jeffery Jones
  • Start date Start date
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Jeffery Jones

I attempted to send a fax (from the US) to an international number and
dialing rules on a calling card. The fax never attempts to dial out
and immediately aborts with a "fatal error". It created the
following event in the event log (x's are digits that I munged here
before posting).

Is there any way to preview the number to be dialed, or if things
are correct without going through the time-consuming process of
sending a fax after each tweak?

What might cause the very mysterious event 32079?


----------------------------------------------------------------------------------------------------
An error was encountered while preparing to send the fax. The service
will not attempt to resend the fax. Please close other applications
before resending.
Sender: Jeffery Jones.
Billing code: .
Sender company: Jones Trucking.
Sender dept: .
Recipient name: Tom Jones.
Recipient number: +011(41)1254xxxx.
Device name: Conexant D480 MDC V.9x Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
--------------------------------------------------------
Event ID: 32079
Source: Microsoft Fax
"There is no additional information about this issue in the Error and
Event Log Messages or Knowledge Base databases at this time. You can
use the links in the Support area to determine whether any additional
information might be available elsewhere."
 
Jeffery said:
I attempted to send a fax (from the US) to an international number and
dialing rules on a calling card. The fax never attempts to dial out
and immediately aborts with a "fatal error". It created the
following event in the event log (x's are digits that I munged here
before posting).

Is there any way to preview the number to be dialed, or if things
are correct without going through the time-consuming process of
sending a fax after each tweak?

What might cause the very mysterious event 32079?


----------------------------------------------------------------------------------------------------
An error was encountered while preparing to send the fax. The service
will not attempt to resend the fax. Please close other applications
before resending.
Sender: Jeffery Jones.
Billing code: .
Sender company: Jones Trucking.
Sender dept: .
Recipient name: Tom Jones.
Recipient number: +011(41)1254xxxx.
Device name: Conexant D480 MDC V.9x Modem.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
--------------------------------------------------------
Event ID: 32079
Source: Microsoft Fax
"There is no additional information about this issue in the Error and
Event Log Messages or Knowledge Base databases at this time. You can
use the links in the Support area to determine whether any additional
information might be available elsewhere."
Click to expand...

I don't have first hand experience with convincing XP to dial
international calls, but the rule is that the number has to be in
"canonical" form. It appears to me that you input the number that you
would actually have to dial (silly you) rather than "the full standard
form" of the number the way Microsoft would like it.

According to http://support.microsoft.com/kb/318575/en-us
the proper form is:
+Country/RegionCode (AreaCode) SubscriberNumber

For example, this is the format for a subscriber in the United States of
America in canonical format:
+1 (nnn) nnn-nnnn

The "011" in your number is a typical prefix that is dialed to signal
the telephone switching system that what follows is an international
number. That prefix is set in a different part of the dialing rules.

It looks to me as if you're trying to dial Switzerland (country code 41)
and perhaps Zurich (city code 1). So you should enter the number as
+41(1)254xxxx

According to the help file, the "011" should already be there:
The default rules for dialing local, long distance, and international
calls are determined by the country or region that you have selected.
Dialing rules specify the long distance operator and international
prefix that is dialed before domestic long distance or international
phone numbers.
 
It looks to me as if you're trying to dial Switzerland (country code 41)
and perhaps Zurich (city code 1). So you should enter the number as
+41(1)254xxxx
Click to expand...

Thanks - it makes sense now. I was so used to dialing from a
regular form, it's hard to make sense of all the different formats
that apps want.
 
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