XP fax client doesn't connect to server

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Guest

I have set up the fax service on our server (Microsoft Windows Server 2003
standard edition). Everything works just fine. I can send and receive faxes
with no problems. I have also set up 3 clients with fax service. Two of
them run XP SP2 and one runs XP SP1(this is out of service now because of
age). The SP2 machines do not connect to the shared fax driver on the server
even though the shortcut is pointed to it (\\server1\fax). I click on "new
fax" and it clocks for about a half a second and then nothing. When I try to
do a diagnositic query with the modem in the device manager, the modem does
not respond. On the SP1 machine I had no problems. Is there something about
SP2 that is doing this? If not, does anyone have any suggestions how I can
fix this?
 
To install the client, or remote, fax printer I installed the fax service
first on the client. Then I went to "add a printer" and chose the network
printer option. I had it browse for printers and selected \\server1\fax.
When I then select properties for the new printer, I get this message: "The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you install
the printer driver. Do you want to install the driver now?" If I select
"yes" it goes to the driver wizard but this driver is not listed.

Russ Valentine said:
List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
I have set up the fax service on our server (Microsoft Windows Server 2003
standard edition). Everything works just fine. I can send and receive
faxes
with no problems. I have also set up 3 clients with fax service. Two of
them run XP SP2 and one runs XP SP1(this is out of service now because of
age). The SP2 machines do not connect to the shared fax driver on the
server
even though the shortcut is pointed to it (\\server1\fax). I click on
"new
fax" and it clocks for about a half a second and then nothing. When I try
to
do a diagnositic query with the modem in the device manager, the modem
does
not respond. On the SP1 machine I had no problems. Is there something
about
SP2 that is doing this? If not, does anyone have any suggestions how I
can
fix this?
Click to expand...
Click to expand...
 
Was the client you installed XP Fax? If so, how did you install it and did
you receive any error messages along the way? Did you try typing the correct
path to the server fax instead of using Browse?
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
To install the client, or remote, fax printer I installed the fax service
first on the client. Then I went to "add a printer" and chose the network
printer option. I had it browse for printers and selected \\server1\fax.
When I then select properties for the new printer, I get this message:
"The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?" If I select
"yes" it goes to the driver wizard but this driver is not listed.

Russ Valentine said:
List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
I have set up the fax service on our server (Microsoft Windows Server
2003
standard edition). Everything works just fine. I can send and receive
faxes
with no problems. I have also set up 3 clients with fax service. Two
of
them run XP SP2 and one runs XP SP1(this is out of service now because
of
age). The SP2 machines do not connect to the shared fax driver on the
server
even though the shortcut is pointed to it (\\server1\fax). I click on
"new
fax" and it clocks for about a half a second and then nothing. When I
try
to
do a diagnositic query with the modem in the device manager, the modem
does
not respond. On the SP1 machine I had no problems. Is there something
about
SP2 that is doing this? If not, does anyone have any suggestions how
I
can
fix this?
Click to expand...
Click to expand...
Click to expand...
 
Yes, it was XP FAx and I installed it through the add/remove Windows
components. I received no error messages. I have used both browse and have
typed in the path to the server fax. The result is the same.

omaha100

Russ Valentine said:
Was the client you installed XP Fax? If so, how did you install it and did
you receive any error messages along the way? Did you try typing the correct
path to the server fax instead of using Browse?
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
To install the client, or remote, fax printer I installed the fax service
first on the client. Then I went to "add a printer" and chose the network
printer option. I had it browse for printers and selected \\server1\fax.
When I then select properties for the new printer, I get this message:
"The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?" If I select
"yes" it goes to the driver wizard but this driver is not listed.

Russ Valentine said:
List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
I have set up the fax service on our server (Microsoft Windows Server
2003
standard edition). Everything works just fine. I can send and receive
faxes
with no problems. I have also set up 3 clients with fax service. Two
of
them run XP SP2 and one runs XP SP1(this is out of service now because
of
age). The SP2 machines do not connect to the shared fax driver on the
server
even though the shortcut is pointed to it (\\server1\fax). I click on
"new
fax" and it clocks for about a half a second and then nothing. When I
try
to
do a diagnositic query with the modem in the device manager, the modem
does
not respond. On the SP1 machine I had no problems. Is there something
about
SP2 that is doing this? If not, does anyone have any suggestions how
I
can
fix this?
Click to expand...
Click to expand...
Click to expand...
 
I am having the same problem, and it's pretty frustrating. I needed to fax
something today by a certain time, but I got the same message instead. Fax
worked fine a few days ago. I guess I will try using "Norton Go-Back" to see
if I can fax using my computer set-up from a week ago, or more perhaps.

omaha100 said:
Yes, it was XP FAx and I installed it through the add/remove Windows
components. I received no error messages. I have used both browse and have
typed in the path to the server fax. The result is the same.

omaha100

Russ Valentine said:
Was the client you installed XP Fax? If so, how did you install it and did
you receive any error messages along the way? Did you try typing the correct
path to the server fax instead of using Browse?
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
To install the client, or remote, fax printer I installed the fax service
first on the client. Then I went to "add a printer" and chose the network
printer option. I had it browse for printers and selected \\server1\fax.
When I then select properties for the new printer, I get this message:
"The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?" If I select
"yes" it goes to the driver wizard but this driver is not listed.

:

List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
I have set up the fax service on our server (Microsoft Windows Server
2003
standard edition). Everything works just fine. I can send and receive
faxes
with no problems. I have also set up 3 clients with fax service. Two
of
them run XP SP2 and one runs XP SP1(this is out of service now because
of
age). The SP2 machines do not connect to the shared fax driver on the
server
even though the shortcut is pointed to it (\\server1\fax). I click on
"new
fax" and it clocks for about a half a second and then nothing. When I
try
to
do a diagnositic query with the modem in the device manager, the modem
does
not respond. On the SP1 machine I had no problems. Is there something
about
SP2 that is doing this? If not, does anyone have any suggestions how
I
can
fix this?
Click to expand...
Click to expand...
Click to expand...
 
I'll forward this on to the developers, most of whom have moved on to Vista
WFS. May take a while.
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
Yes, it was XP FAx and I installed it through the add/remove Windows
components. I received no error messages. I have used both browse and
have
typed in the path to the server fax. The result is the same.

omaha100

Russ Valentine said:
Was the client you installed XP Fax? If so, how did you install it and
did
you receive any error messages along the way? Did you try typing the
correct
path to the server fax instead of using Browse?
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
To install the client, or remote, fax printer I installed the fax
service
first on the client. Then I went to "add a printer" and chose the
network
printer option. I had it browse for printers and selected
\\server1\fax.
When I then select properties for the new printer, I get this message:
"The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?" If I
select
"yes" it goes to the driver wizard but this driver is not listed.

:

List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
I have set up the fax service on our server (Microsoft Windows Server
2003
standard edition). Everything works just fine. I can send and
receive
faxes
with no problems. I have also set up 3 clients with fax service.
Two
of
them run XP SP2 and one runs XP SP1(this is out of service now
because
of
age). The SP2 machines do not connect to the shared fax driver on
the
server
even though the shortcut is pointed to it (\\server1\fax). I click
on
"new
fax" and it clocks for about a half a second and then nothing. When
I
try
to
do a diagnositic query with the modem in the device manager, the
modem
does
not respond. On the SP1 machine I had no problems. Is there
something
about
SP2 that is doing this? If not, does anyone have any suggestions
how
I
can
fix this?
Click to expand...
Click to expand...
Click to expand...
 
The developers offer the following: Looks like the push down drivers got
hosed on this client computer. May be he was not an administrator on the xp
sp2 or due to some other reasons, the push down files are all in bad shape.
IMO, the right way of debugging would be:

1. check the printer status in printers and faxes folder. Hoping it'll show
up as connected and fine here.

2. check for eventvwr messages.


--
Russ Valentine
[MVP-Outlook]
omaha100 said:
Yes, it was XP FAx and I installed it through the add/remove Windows
components. I received no error messages. I have used both browse and
have
typed in the path to the server fax. The result is the same.

omaha100

Russ Valentine said:
Was the client you installed XP Fax? If so, how did you install it and
did
you receive any error messages along the way? Did you try typing the
correct
path to the server fax instead of using Browse?
--
Russ Valentine
[MVP-Outlook]
omaha100 said:
To install the client, or remote, fax printer I installed the fax
service
first on the client. Then I went to "add a printer" and chose the
network
printer option. I had it browse for printers and selected
\\server1\fax.
When I then select properties for the new printer, I get this message:
"The
'Microsoft Shared Fax Driver' printer driver is not installed on this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?" If I
select
"yes" it goes to the driver wizard but this driver is not listed.

:

List the steps you used to configure the remote fax printer.
--
Russ Valentine
[MVP-Outlook]
I have set up the fax service on our server (Microsoft Windows Server
2003
standard edition). Everything works just fine. I can send and
receive
faxes
with no problems. I have also set up 3 clients with fax service.
Two
of
them run XP SP2 and one runs XP SP1(this is out of service now
because
of
age). The SP2 machines do not connect to the shared fax driver on
the
server
even though the shortcut is pointed to it (\\server1\fax). I click
on
"new
fax" and it clocks for about a half a second and then nothing. When
I
try
to
do a diagnositic query with the modem in the device manager, the
modem
does
not respond. On the SP1 machine I had no problems. Is there
something
about
SP2 that is doing this? If not, does anyone have any suggestions
how
I
can
fix this?
Click to expand...
Click to expand...
Click to expand...
 
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