XP embedded HTML Printing

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Guest

I wonder if you can help me resolve a XP embedded fault I am experiencing
with one of my customers and a Custom thermal Printer.
There is a problem when my customer tries to print out on to a (58mm roll)
Custom printer attached on a serial port.
The print margins are not defined and printer looses information on the
right hand side of the 58mm roll paper and when the margins are set the
system either does not see them or does not register them correctly.
I have tried setting the margin to "0" in the registry but it has no effect.
Custom printers say there test unit worked fine in the demo but if they use
it with a different version XPe image (SP2) if shows the same print margin
error.
The print settings seem to update even if no settings are changed and the OK
button is clicked so a configurationfile must be updating somewhere in the
eOS.

There are no problems printing in XP pro.

I need to know if this is a service pack issue or if it is a component issue
in the XPembedded build.

Best regards

Wayno
 
Wayno said:
I wonder if you can help me resolve a XP embedded fault I am experiencing
with one of my customers and a Custom thermal Printer.
There is a problem when my customer tries to print out on to a (58mm roll)
Custom printer attached on a serial port.
The print margins are not defined and printer looses information on the
right hand side of the 58mm roll paper and when the margins are set the
system either does not see them or does not register them correctly.
I have tried setting the margin to "0" in the registry but it has no effect.
Custom printers say there test unit worked fine in the demo but if they use
it with a different version XPe image (SP2) if shows the same print margin
error.
The print settings seem to update even if no settings are changed and the OK
button is clicked so a configurationfile must be updating somewhere in the
eOS.

There are no problems printing in XP pro.

I need to know if this is a service pack issue or if it is a component issue
in the XPembedded build.

Best regards

Wayno
Click to expand...
I've not noticed any problems with the Custom looroll printers that we
use here, so I would say that it's not likely to be an SP2 issue. Can
you get a list of differences between custom's normally working build
and the one on which they found the problem, or is it a matter of sp1/sp2?
 
Is this a receipt type pritner?

There are some issue with printers in general. First up is the help files.
Some of the more sophisticated drives like HP require the HELP subsystem to
be in place. The second issue is that the printer drivers need the full
installation to work, not just the INF and driver files. Could be missing a
WMI interface. A comparison of the two XPe images one that is working and
what that isn't might reveal what is missing. You might have to use FileMon
to track down the missing item.

Regards,

Sean Liming
www.sjjmicro.com / www.seanliming.com
XP Embedded Book Author - XP Embedded Advanced, XP Embedded Supplemental
Toolkit
 
Sean said:
Is this a receipt type pritner?

There are some issue with printers in general. First up is the help files.
Some of the more sophisticated drives like HP require the HELP subsystem to
be in place. The second issue is that the printer drivers need the full
installation to work, not just the INF and driver files. Could be missing a
WMI interface. A comparison of the two XPe images one that is working and
what that isn't might reveal what is missing. You might have to use FileMon
to track down the missing item.
Click to expand...
If it's a TG2640 or a VKP80, I've got both componentised and working, so
I could provide the package if it would help.
 
Hi Sean
The printer is the Custom PLUS-S3B (58mm roll printer)
Custom have shown that they can use a freeware †browser “Mozilla Firefox"
and the fault does not accur.
My customer needs IE5.5 to support some other functions with the HTML
application ie ActiveX controls and others.
My customer wants resolve this issue rather than change the browser.

Regards

Wayno
 
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