XP dial-up problem

  • Thread starter Thread starter Philip Andrews
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Philip Andrews

Hello,

Looking for advice and help, please: I can't get the Internet Connection
wizard to allow me to create a new dial-up connection in Windows XP Home,
because both of the dial-up options that follow 'Make a manual connection'
are greyed-out. Similarly, I can't make a connection using an automatic
program on a British Telecomm CD, presumably for the same reason.

The modem is showing OK in the Device Manager ... Hardware list; the
driver seems to be loaded OK; dialling into pcAnywhere activates the modem,
so I think that the hardware is all OK. I have no idea where to look in the
settings, but am computer literate in Wind98SE so will/may at least
understand what I'm told.

Fingers crossed - and TIA for all suggestions as to what to do about this
problem.

Cheers,

Philip Andrews
 
Philip said:
Hello,

Looking for advice and help, please: I can't get the Internet
Connection
wizard to allow me to create a new dial-up connection in Windows XP
Home, because both of the dial-up options that follow 'Make a manual
connection' are greyed-out. Similarly, I can't make a connection using
an automatic program on a British Telecomm CD, presumably for the same
reason.

The modem is showing OK in the Device Manager ... Hardware list;
the
driver seems to be loaded OK; dialling into pcAnywhere activates the
modem, so I think that the hardware is all OK. I have no idea where to
look in the settings, but am computer literate in Wind98SE so will/may
at least understand what I'm told.
Click to expand...

http://support.microsoft.com/?kbid=320558 - Dial-up Modem or PPP0e
Option in New Connection Wizard is Unavailable

Malke
 
Hi Malke,

----- Original Message -----
From: "Malke" <[email protected]>
Newsgroups: microsoft.public.windowsxp.newusers
Sent: Monday, July 25, 2005 2:45 AM
Subject: Re: XP dial-up problem


http://support.microsoft.com/?kbid=320558 - Dial-up Modem or PPP0e
Option in New Connection Wizard is Unavailable
Click to expand...

Thanls for that link - I followed the instructions, and re-installed
after deleting the specified Registry keys, but still there's no modem
dial-up available. Is there any chance that spyware or a virus has zapped
the thing and left something set wrongly elsewhere in the Registry?
Ad-Aware, Spybot and McAfee all swear that the thing is clean, so I'm a bit
stuck.

Cheers,

Philip
 
Philip said:
Hi Malke,

----- Original Message -----
From: "Malke" <[email protected]>
Newsgroups: microsoft.public.windowsxp.newusers
Sent: Monday, July 25, 2005 2:45 AM
Subject: Re: XP dial-up problem




Thanls for that link - I followed the instructions, and
re-installed
after deleting the specified Registry keys, but still there's no modem
dial-up available. Is there any chance that spyware or a virus has
zapped the thing and left something set wrongly elsewhere in the
Registry? Ad-Aware, Spybot and McAfee all swear that the thing is
clean, so I'm a bit stuck.
Click to expand...

Did you have a virus or other malware? If you didn't, then your Winsock2
is probably fine. You can always reset it, though. If you have pre-SP2
then use the WinsockXPFix:

ttp://www.spychecker.com/program/winsockxpfix.html

Otherwise, go to Start>Run and type

netsh winsock reset catalog [enter]

Check out the links on MVP Kelly Theriot's website here:

http://www.kellys-korner-xp.com/xp_abc.htm

Click on "M" and scroll down to the Modem entries and see if anything
there helps.

Malke
 
Hi Malke,

Did you have a virus or other malware? If you didn't, then your Winsock2
is probably fine. You can always reset it, though. If you have pre-SP2
then use the WinsockXPFix:

Otherwise, go to Start>Run and type
Click to expand...
netsh winsock reset catalog [enter]
Click to expand...

I ran the WinsockXPFix program, and then found that couldn't get into
the Connection Wizard at all - oops! but maybe SP2 was already in place

Next, I tried installing WinXP Service Pack 2 - and wa-la! all was well,
dial-up is back and everything else seems to work OK too.

I finished off the job by defragging the beast 4 times in a row, and
both boot-up and operating speeds have now also come back to normal.


Many thanks for your help - whatever you're paid, it's not enough :o)

Regards,

Philip

PS
Check out the links on MVP Kelly Theriot's website here:

Click on "M" and scroll down to the Modem entries and see if anything
there helps.
Click to expand...

Also extremely helpful, and bookmarked for future reference.
 
Philip said:
Hi Malke,

Did you have a virus or other malware? If you didn't, then your
Winsock2 is probably fine. You can always reset it, though. If you
have pre-SP2 then use the WinsockXPFix:

Otherwise, go to Start>Run and type
Click to expand...
netsh winsock reset catalog [enter]
Click to expand...

I ran the WinsockXPFix program, and then found that couldn't get
into
the Connection Wizard at all - oops! but maybe SP2 was already in
place

Next, I tried installing WinXP Service Pack 2 - and wa-la! all was
well,
dial-up is back and everything else seems to work OK too.

I finished off the job by defragging the beast 4 times in a row,
and
both boot-up and operating speeds have now also come back to normal.


Many thanks for your help - whatever you're paid, it's not enough
:o)
Click to expand...

I'm happy that I was able to help you and that things are working now.
All the people who help in these newsgroups are volunteers; there is no
pay involved.

Take care and stay safe,

Malke
 
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