XP Crashes - Need to Reload OS

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Guest

XP on my daughters laptop has crashed about 4 times since march after having no problems for oover a year. Usually the screen goes black and there is no response, though sometimes there is a blue screen. Reboot, Restore, etc do not work, as each try just makes things worse. Always ends up reformatting HD and reloading XP. Any help would be appreciated.
 
The blue screen stop error messages and event logs are the way to
troubleshoot XP crashes and freezes. Help and Support / Performance and
Maintaince also has logs and information about hardware and software.
Updating all drivers should be your first step. Run Adaware often and keep
virus software up to date. Defrag the hard drive periodically. Gaming is
very testing on marginally built systems , it will crash. Hope this
information help you out. Jym



Hookshot said:
XP on my daughters laptop has crashed about 4 times since march after
Click to expand...
having no problems for oover a year. Usually the screen goes black and
there is no response, though sometimes there is a blue screen. Reboot,
Restore, etc do not work, as each try just makes things worse. Always ends
up reformatting HD and reloading XP. Any help would be appreciated.
 
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