XP and SP2

  • Thread starter Thread starter Mike P
  • Start date Start date
M

Mike P

I purchased a laptop just as SP2 was released and installed it as soon as
the machine fored up , actually auto update did .

I immediately began having "issues" with the machine and began to use the
on line support that the manufacturer provided .
after a few checks of the system they transfered me to MS support .

the Microsoft Windows Support Professional steered me thru several steps to
help him identify the culprit and after a few weeks said I needed a XP
install disc with SP2 and they would send it shortly .

Well that was back in Sept of 2004 and have yet to hear back recive disc
or even have anyone from MS reply to my numerous emails asking the
status of the issue

has anyone any info on the where abouts of Andrew Yao , Microsoft Windows
Support Professional

or Steven Song Microsoft Management ??

6 months has been plenty of time I think .
 
You'll have to contact the manufacturer of your computer
and request a Windows XP CD with SP2. Microsoft does
not offer any support for preinstalled OEM versions of
Windows XP.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| I purchased a laptop just as SP2 was released and installed it as soon as
| the machine fored up , actually auto update did .
|
| I immediately began having "issues" with the machine and began to use the
| on line support that the manufacturer provided .
| after a few checks of the system they transfered me to MS support .
|
| the Microsoft Windows Support Professional steered me thru several steps to
| help him identify the culprit and after a few weeks said I needed a XP
| install disc with SP2 and they would send it shortly .
|
| Well that was back in Sept of 2004 and have yet to hear back recive disc
| or even have anyone from MS reply to my numerous emails asking the
| status of the issue
|
| has anyone any info on the where abouts of Andrew Yao , Microsoft Windows
| Support Professional
|
| or Steven Song Microsoft Management ??
|
| 6 months has been plenty of time I think .
 
Yes Carey did not catch that part , MS ( I spent 2 weeks with the Mfg
support ) said the disc will be sent . I can post the messages in whole
if you care to read but I think I am being ignored or MS is in the excuse
stage or pass the buck stage . (2 months MS support by email )
now nothing , laptop still has major issues , I use system restore once
a week .

definitely a joke IMO

Mike
 
Hi Mike,

If you have an incident number, can you forward it to me privately? Use the
email address listed here, I'll see what I can do.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Microsoft offers the SP2 disk free. I ordered mine on-line. Although the
site said it would take 4 to 6 weeks to receive the free disk, I received
mine within the week.
 
Here is the text , nothing has been done since this , 9/16/2004

I sent the info 2 times


Based on my research, the network adapter is not recognized correctly in the
system information. I believe this issue is caused by conflicts between
changed system controllers and the network adapter.

To resolve this issue, I suggest you remove Service Pack 2.

How to remove Windows XP Service Pack 2 from your computer

http://support.microsoft.com/default.aspx?scid=kb;[LN];875350

To resolve similar issues, Microsoft provides Windows XP with Service Pack
2. When we install or repair Windows XP with this CD, Service Pack 2 will be
installed automatically.

The CD has been released to our manufacturer. It will be available in one or
two month.

After consulting my manager, I am authorized to order you a Windows XP with
Service Pack 2 CD free of charge because this problem is very specific.

I can order a Windows XP with Service Pack 2 CD for you thorough our
internal channel when it is available. It is free of charge.

If you would like to order a Windows XP with Service Pack 2 CD to resolve
the problem, please help me collect the following information:

· Exact version of the Operating System (for example Windows XP
Professional Edition full/upgrade installation version):

· Name to ship to (if not you):
· Street address:
· City:
· State:
· Zip Code:
· Phone (for shipping company to use, should they need to contact
you):

Please let me know the results at your earliest convenience. If anything
above is unclear, please don't hesitate to let me know and I will be glad to
be assistance.

Best regards,

Andrew Yao

(e-mail address removed)

Microsoft Windows Support Professional


Harry Ohrn said:
Carey the OP said that MS has already given him support.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Carey Frisch said:
You'll have to contact the manufacturer of your computer
and request a Windows XP CD with SP2. Microsoft does
not offer any support for preinstalled OEM versions of
Windows XP.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------- -----------------

:

| I purchased a laptop just as SP2 was released and installed it as
soon as
| the machine fored up , actually auto update did .
|
| I immediately began having "issues" with the machine and began to use
the
| on line support that the manufacturer provided .
| after a few checks of the system they transfered me to MS support .
|
| the Microsoft Windows Support Professional steered me thru several steps
to
| help him identify the culprit and after a few weeks said I needed a XP
| install disc with SP2 and they would send it shortly .
|
| Well that was back in Sept of 2004 and have yet to hear back recive
disc
| or even have anyone from MS reply to my numerous emails asking the
| status of the issue
|
| has anyone any info on the where abouts of Andrew Yao , Microsoft
Windows
| Support Professional
|
| or Steven Song Microsoft Management ??
|
| 6 months has been plenty of time I think .
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