x86 won't install, x64 will.

  • Thread starter Thread starter Kardon Coupé
  • Start date Start date
K

Kardon Coupé

Dear All,

I'm confused, I've tried to install 32bit edition, gets to the last bit
(completing installation and the 3 dots), and just sits there (even
overnight, as I left it to see) the mouse becomes jerky, and it won't get
any further...

install the 64bit, and bang, installs, no problems.....

I really don't feel I should have to disconnect additional hardware every
time I do a install/re-install, as the 64 bit doesn't seem to have a
problem.

Anybody have any suggestions for my dilema?

Regards
Paul.
 
I really don't feel I should have to disconnect additional hardware every
time I do a install/re-install, as the 64 bit doesn't seem to have a
problem
Click to expand...

###########################################################


Seeing as how you are installing the operating system yourself, as opposed
to buying a computer already set up with Vista, places you in the less than
5% of the population who may be considered "advanced".

As an advanced user, you do what you have to do to install the operating
system. Sometimes this means you disconnect all hardware except for your
main hard drive, monitor, keyboard and mouse. You also go into the bios and
set the bios defaults (no over clocking or special settings).

After a successful install, start adding one extra hardware device at a
time, rebooting multiple times to be certain that it is recognized. You
"may" have to hunt down the Vista drivers for each piece of hardware if the
O/S does not include them as part of the package.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)
 
Kardon Coupé said:
I'm confused, I've tried to install 32bit edition, gets to the last bit
(completing installation and the 3 dots), and just sits there (even
overnight, as I left it to see) the mouse becomes jerky, and it won't get
any further...
install the 64bit, and bang, installs, no problems.....
Click to expand...

Vista creates log files of the installation as it proceeds. See:

Windows Vista setup log file locations
http://support.microsoft.com/kb/927521

After an unsucessful 32-bit installtion, reboot the machine from the DVD,
then go to a Command Prompt, under Repair options. Examine the setup logs -
probably C:\$WINDOWS.~BT\Sources\Panther\setupact.log - to see what happened
at the end of installation. This may give you an idea just how far Vista
installation got, before it abended; and what the faulting comonent was.
I really don't feel I should have to disconnect additional hardware every
time I do a install/re-install, as the 64 bit doesn't seem to have a
problem.
Click to expand...

If it is caused by a hardware incompatibility, you may have no choice.
Unfortunately you don't provide any details of the machine. Was it made by
one of the mainstream manufacturers (Dell, HP, Lenovo, Acer, etc?). What
peripheral devices are attached?
 
After an unsucessful 32-bit installtion, reboot the machine from the DVD,
then go to a Command Prompt, under Repair options. Examine the setup
logs - probably C:\$WINDOWS.~BT\Sources\Panther\setupact.log - to see what
happened at the end of installation. This may give you an idea just how
far Vista installation got, before it abended; and what the faulting
comonent was.
Click to expand...

I did what you suggested, but the setupact.log doesn't provide me with any
information that could point me in the right direction. The last few lines
say..

**********************************************************************************

2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
Diagnostic (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
BootPrep (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
DiskConfig (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
TempDrive (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
FixBBPaths (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
FirstBootCleanup (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
Rollback (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
PrepareInstallDrive (SEQ1)
2007-09-29 12:43:33, Info [0x090062] PANTHR Destroying module:
WinPEProgress (SEQ1)
2007-09-29 12:43:33, Info [0x090081] PANTHR Destroying any
unreferenced modules! (SEQ6)
2007-09-29 12:43:33, Info [0x0640d1] IBSLIB [Setup Disk Usage]
Beginning of usage information.
2007-09-29 12:43:33, Info [0x0640d2] IBSLIB [Setup Disk Usage] ------
Drive E: ------
2007-09-29 12:43:33, Info [0x0640d3] IBSLIB [Setup Disk Usage] Total
bytes on drive: 62055.8 MB (65070186496 bytes)
2007-09-29 12:43:33, Info [0x0640d4] IBSLIB [Setup Disk Usage] Free
bytes available to user: 56477.6 MB (59221037056 bytes)
2007-09-29 12:43:33, Info [0x0640d6] IBSLIB [Setup Disk Usage] Found
Setup folder/file [BT Folder ].
2007-09-29 12:43:33, Info [0x0640d2] IBSLIB [Setup Disk Usage] ------
Drive C: ------
2007-09-29 12:43:33, Info [0x0640d3] IBSLIB [Setup Disk Usage] Total
bytes on drive: 176416.9 MB (184986513408 bytes)
2007-09-29 12:43:33, Info [0x0640d4] IBSLIB [Setup Disk Usage] Free
bytes available to user: 37588.3 MB (39414198272 bytes)
2007-09-29 12:43:33, Info [0x0640d6] IBSLIB [Setup Disk Usage] Found
Setup folder/file [LS Folder ].
2007-09-29 12:43:33, Info [0x0640d8] IBSLIB [Setup Disk Usage] End of
usage information.
2007-09-29 12:43:33, Info [0x0601dc] IBS Setup has completed phase
2 at 2007-09-29 12:43:33
2007-09-29 12:43:35, Info [0x090009] PANTHR CBlackboard::Close:
e:\$windows.~bt\sources\panther\setupinfo.

**********************************************************************************
Doesn't appear to tell me any more...
Unfortunately you don't provide any details of the machine. Was it made by
one of the mainstream manufacturers (Dell, HP, Lenovo, Acer, etc?). What
peripheral devices are attached?
Click to expand...

My PC Specs are as follows, I don't know if there is an item in here that
might be causing the problems?

**********************************************************************************
-Operating System
Windows XP Professional Service Pack 2 (build 2600)

-Processor
2.13 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache

-Main Circuit Board
Board: ASUSTeK Computer INC. P5N-E SLI 1.XX
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD ASUS P5N-E SLI ACPI BIOS Revision 0703
08/09/2007

-Drives
1051.17 Gigabytes Usable Hard Drive Capacity
282.36 Gigabytes Hard Drive Free Space
HL-DT-ST DVD-RAM GSA-H54L [CD-ROM drive]
PIONEER DVD-RW DVR-111D [CD-ROM drive]
YV5020S MPT755F SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Generic USB CF Reader USB Device [Hard drive] -- drive 5
Generic USB MS Reader USB Device [Hard drive] -- drive 7
Generic USB SD Reader USB Device [Hard drive] -- drive 4
Generic USB SM Reader USB Device [Hard drive] -- drive 6
Maxtor 6L250R0 [Hard drive] (251.00 GB) -- drive 3, s/n L50ZZNXH, rev
BAJ41G20, SMART Status: Healthy
MAXTOR STM3250620A [Hard drive] (250.06 GB) -- drive 2, s/n 5QE0VZRN, rev
3.AAD, SMART Status: Healthy
ST3300620A [Hard drive] (300.07 GB) -- drive 0, s/n 9QF2NT7X, rev 3.AFE,
SMART Status: Healthy
ST3300620A [Hard drive] (300.07 GB) -- drive 1, s/n 9QF2NT7X, rev 3.AFE,
SMART Status: Healthy

-Memory Modules
2048 Megabytes Installed Memory
Slot 'DIMM_A1' has 1024 MB
Slot 'DIMM_A2' is Empty
Slot 'DIMM_B1' has 1024 MB
Slot 'DIMM_B2' is Empty

-Local Drive Volumes
c: (NTFS on drive 2) 184.99 GB 39.40 GB free
d: (NTFS on drive 1) 250.06 GB 30.81 GB free
e: (NTFS on drive 0) 300.07 GB 131.41 GB free
f: (NTFS on drive 3) 250.99 GB 28.26 GB free
n: (NTFS on drive 2) 65.07 GB 52.48 GB free

-Controllers
Standard floppy disk controller
NVIDIA nForce 430/410 Serial ATA Controller (2x)
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller

-Display
NVIDIA GeForce 8600 GTS [Display adapter]
Maxdata B101715 [Monitor] (16.8"vis, January 2006)

-Bus Adapters
JMicron JMB36X Controller
SCSI/RAID Host Controller
Silicon Image SiI 0680 ATA-133 Medley Raid Controller
Virtual CloneDrive
NEC PCI to USB Open Host Controller (2x)
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller

-Multimedia
Realtek High Definition Audio

-Communications
Standard Modem over Bluetooth link #3
1394 Net Adapter
Bluetooth Device
Bluetooth Device (RFCOMM Protocol TDI) #4
NVIDIA nForce Networking Controller

-Other Devices
VIA OHCI Compliant IEEE 1394 Host Controller
Asus Video3D Device
Broadcom Ultimate Low Cost Bluetooth 2.0+EDR USB dongle
Microsoft Bluetooth Enumerator
Bluetooth HID Device
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
Creative WebCam Live! Ultra
HID Keyboard Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wheel Mouse Optical
NVIDIA Network Bus Enumerator
USB Composite Device
USB Mass Storage Device
USB Root Hub (5x)
Patin Couffin engine

**********************************************************************************

Sorry for a lot of info, but I'm stumped here, my only option I can think of
is to download all the possible drivers for each device, unzip and chuck on
a cd to have in the drive during install and use as additional drivers....
or final option, just have the essential hardware connected whilst
installing.
 
Since the last post, and whilst I'm awaiting any more replies, I thought I'd
take it upon myself to obtain all the latest drivers from sites pertaining
to my hardware, and whilst trying to install the 32bit use the 'load driver'
option before install, after going through the drivers (all at once) I
managed to get it installed, I just don't know which one was causing the
issue to start with...

So, I think bottom line at the moment, if I want to do an install of it (or
re-install now, as the case may be) I'll have to have the same approach....

Now, begs the questions, under the EULA, I'm allows to make one back up
copy, I am wondering if there is a way to incorporate all my drivers onto
the dvd copy/backup?

Look forward to any replies...

Regards
Paul.
 
Use Norton Ghost or Acronis True Image to make a complete image?
I don't know of any way to slipstream the new drivers into your installation
DVD.

-Paul Randall
 
Kardon Coupé said:
I did what you suggested, but the setupact.log doesn't provide me with any
information that could point me in the right direction. The last few lines
say..
Doesn't appear to tell me any more...
Click to expand...

If you're lucky the answer will leap off the page, like an explicit error
code (0xC0000005, HRESULT 0x80070005, etc).

More often, you need to infer the answer from what you find. So for example:
C:\$WINDOWS.~BT\Sources\Panther\setupact.log tells us "Setup has completed
phase 2". That's good information - now we know at least Phase 2 completes
okay. What about Phase 3 and Phase 4?? As described in the 927521 article,
susbsequent phases are loged in C:\WINDOWS\PANTHER\setupact.log,
C:\WINDOWS\PANTHER\setuperr.log, C:\WINDOWS\Panther\PreGatherPnPList.log,
etc - so, you'll want to examine these files too (if they exist) to form
theories about what setup was doing, when it failed.
My PC Specs are as follows, I don't know if there is an item in here that
might be causing the problems?
Click to expand...

There's a moderate complexity of hardware there. It's very likely the
problem is in hardware detection and/or incompatibilty with built-in 32 bit
drivers. So you would either:
- examine Setup's hardware detection logs for info;
- remove all superfluous hardware from the system, to minimise risk of
driver incompatibility;
- investigate updated drivers for your system's components and use updated
drivers during the installation process.

Good luck,
 
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