Works 8.5 won't start word processor

[Liam]

I just installed Works 8.5 OEM on my Windows XP Media Ed. notebook, and
all works OK except when I try to start the word processor. The splash
screen comes up, then goes away and then nothing happens.
I tried uninstalling and reinstalling, but nothing changes. Spreadsheet
and all works great, but the writer never opens.
Any ideas what I can do about this?
Thanks!
-Liam

 

[Liam]

Well, it appears that Windows Defender is for some reason killing Works
Writer from starting (but not the other Works components.)
It'll start OK if I kill Defender, or hold CTRL when I start the
Writer.
I can do that although it's annoying.
I can't seem to find any option to add a program to Defender to be
allowed to open.
Any suggestions?
Thanks,
Liam

 

[Malke]

Well, it appears that Windows Defender is for some reason killing
Works Writer from starting (but not the other Works components.)
It'll start OK if I kill Defender, or hold CTRL when I start the
Writer.
I can do that although it's annoying.
I can't seem to find any option to add a program to Defender to be
allowed to open.
Any suggestions?
Thanks,
Liam

You should post this in the appropriate Windows Defender newsgroup so
Microsoft (which monitors those WD newsgroups - not here) can see what
you discovered.

http://www.microsoft.com/athome/security/spyware/software/newsgroups/default.mspx

These newsgroups can be accessed via NNTP or HTTP.

To access these newsgroups using NNTP, please use the following
information for your NNTP client (such as Microsoft Outlook Express):

- NNTP Server: privatenews.microsoft.com
- Account name: privatenews\spyware
- Password: spyware

NOTE: No password will be required via the HTTP link.

Malke