Hi Michael
it might be an idea to post this question in a word newsgroup such as
microsoft.public.word.newusers
however, basically in Word 2003 you have the option of having Word keep
track of your formatting of a document .. what will happen with this option
switched on is if you use a style (e.g. heading 1) and for some reason make
1 of your heading 1 paragraphs green - Word will create a new style for you
called something like Heading 1 + Green.
to avoid this happening this "keep track of formatting" option is often
turned off by users. However, the downside to turning off the option is the
behaviour you are seeing with the "select all" option.
to change the setting for "keep track of formatting" go to tools / options
and the edit tab ... the check box is there on the left.
Hope this helps
Cheers
JulieD