Working on connection problem for hours!

  • Thread starter Thread starter Karen
  • Start date Start date
K

Karen

windows mail
vista ultimate
cox webmail only, so not use the internet service
quest is internet service at the house i live
can not send or receive mail
here are the errors...

The connection to the server has failed. Subject '5', Account: 'kah',
Server: 'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

Account: 'kah', Server: 'pop.west.cox.net', Protocol: POP3, Server Response:
'-ERR An authentication mechanism MUST be entered', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
 
Try checking the "My server requires authentication" box on the Servers tab
of your account setup (at bottom).
 
The first error is a send error. The second error is a receive error.

For the send error:
In addition to the advice given by "slk759", change the sending port
from 25 to 587.

For the receive error:
I don't think Cox supports the SSL option.
Uncheck the SSL option, and change port 995 to port 110.

If after making these changes you get different error messages,
post them here.
 
Karen said:
windows mail
vista ultimate
cox webmail only, so not use the internet service
quest is internet service at the house i live
can not send or receive mail
here are the errors...

The connection to the server has failed. Subject '5', Account: 'kah',
Server: 'smtp.west.cox.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E

Account: 'kah', Server: 'pop.west.cox.net', Protocol: POP3, Server
Response:
'-ERR An authentication mechanism MUST be entered', Port: 995,
Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18

__________ Information from ESET NOD32 Antivirus, version of virus
signature database 4923 (20100307) __________

The message was checked by ESET NOD32 Antivirus.

part000.txt - decompression could not complete (possible reasons:
insufficient free memory or disk space, or a problem with temp folders)

http://www.eset.com
Click to expand...
 
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