Word Viewer 2003 since KB927891.

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Guest

My users download .jtf from our secure site. B4 the Security Update,
providing the file assoc. was made, one could select open and the file would
open from the download dialog in WD VIEWER 2003 and they could print the
file. Since updates my user open the file and try printing but nothing
happens. The website freezes up and we have to use Task Manager to end the
job 'cause Windows thinks the file is still being sent to the printer (print
in progress.) They aren't even getting the Print Preference dialog box. We
were able to open the file in Word but I NEED for them to open in Viewer.

I have tried Uninstalling and reinstalling WD Viewer and even tried
uninstalling the security pac and then uninstall/reinstall of WD Viewer.
The CPU usage jumps to 100% at time of sending the job to the printer but
then jumps back down to 4% or 6% . What's up? What am I missing?
 
Check this reg subkey :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\SvcHost

Name : netsvcs

These are the Values that should be present:

6to4
AppMgmt
AudioSrv
Browser
CryptSvc
DMServer
DHCP
ERSvc
EventSystem
FastUserSwitchingCompatibility
HidServ
Ias
Iprip
Irmon
LanmanServer
LanmanWorkstation
Messenger
Netman
Nla
Ntmssvc
NWCWorkstation
Nwsapagent
Rasauto
Rasman
Remoteaccess
Schedule
Seclogon
SENS
Sharedaccess
SRService
Tapisrv
Themes
TrkWks
W32Time
WZCSVC
Wmi
WmdmPmSp
winmgmt
wscsvc
xmlprov
BITS
ShellHWDetection
helpsvc
WmdmPmSN
wuauserv

I've heard about a few reports that KB927891 has been removing entries
from SvcHost on Win 2K systems, not XP.
Uninstalling the update will not restore the needed entries.
The Values posted are the Default ones.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 
Great advise but all my remote users are on machine are Windows XP.
Additionally, the nature of my business relationship doesn't allow for me to
look at the registry structure in an effort as to not assume liability in the
event of a system failure.

Are there any low tech ideas that I can have my users execute? In a lurch
because our business has become reliant on MS products like WD Viewer. (The
files open/print in MS Word but we can not allow for the users to edit the
documents since they are legally binding.)

MowGreen said:
Check this reg subkey :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\SvcHost

Name : netsvcs

These are the Values that should be present:

6to4
AppMgmt
AudioSrv
Browser
CryptSvc
DMServer
DHCP
ERSvc
EventSystem
FastUserSwitchingCompatibility
HidServ
Ias
Iprip
Irmon
LanmanServer
LanmanWorkstation
Messenger
Netman
Nla
Ntmssvc
NWCWorkstation
Nwsapagent
Rasauto
Rasman
Remoteaccess
Schedule
Seclogon
SENS
Sharedaccess
SRService
Tapisrv
Themes
TrkWks
W32Time
WZCSVC
Wmi
WmdmPmSp
winmgmt
wscsvc
xmlprov
BITS
ShellHWDetection
helpsvc
WmdmPmSN
wuauserv

I've heard about a few reports that KB927891 has been removing entries
from SvcHost on Win 2K systems, not XP.
Uninstalling the update will not restore the needed entries.
The Values posted are the Default ones.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


My users download .jtf from our secure site. B4 the Security Update,
providing the file assoc. was made, one could select open and the file would
open from the download dialog in WD VIEWER 2003 and they could print the
file. Since updates my user open the file and try printing but nothing
happens. The website freezes up and we have to use Task Manager to end the
job 'cause Windows thinks the file is still being sent to the printer (print
in progress.) They aren't even getting the Print Preference dialog box. We
were able to open the file in Word but I NEED for them to open in Viewer.

I have tried Uninstalling and reinstalling WD Viewer and even tried
uninstalling the security pac and then uninstall/reinstall of WD Viewer.
The CPU usage jumps to 100% at time of sending the job to the printer but
then jumps back down to 4% or 6% . What's up? What am I missing?
Click to expand...
Click to expand...
 
Sorry, but that's the only info that's come in so far regarding issues
with KB927891.
The Values posted came from an XP Pro SP2 install, BTW.

Correct me if I'm wrong BUT, if Word is installed on the clients'
systems along with Word Viewer then the clients can still Edit documents
via File, Open for Editing, from within Word Viewer, right ?

The only recourse with MS that would not cost anything would be to email
the 'Microsoft Windows Update' product group for assistance -
http://support.microsoft.com/oas/default.aspx?gprid=6527


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Great advise but all my remote users are on machine are Windows XP.
Additionally, the nature of my business relationship doesn't allow for me to
look at the registry structure in an effort as to not assume liability in the
event of a system failure.

Are there any low tech ideas that I can have my users execute? In a lurch
because our business has become reliant on MS products like WD Viewer. (The
files open/print in MS Word but we can not allow for the users to edit the
documents since they are legally binding.)

:

Check this reg subkey :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\SvcHost

Name : netsvcs

These are the Values that should be present:

6to4
AppMgmt
AudioSrv
Browser
CryptSvc
DMServer
DHCP
ERSvc
EventSystem
FastUserSwitchingCompatibility
HidServ
Ias
Iprip
Irmon
LanmanServer
LanmanWorkstation
Messenger
Netman
Nla
Ntmssvc
NWCWorkstation
Nwsapagent
Rasauto
Rasman
Remoteaccess
Schedule
Seclogon
SENS
Sharedaccess
SRService
Tapisrv
Themes
TrkWks
W32Time
WZCSVC
Wmi
WmdmPmSp
winmgmt
wscsvc
xmlprov
BITS
ShellHWDetection
helpsvc
WmdmPmSN
wuauserv

I've heard about a few reports that KB927891 has been removing entries
from SvcHost on Win 2K systems, not XP.
Uninstalling the update will not restore the needed entries.
The Values posted are the Default ones.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



wordvieweruser wrote:

My users download .jtf from our secure site. B4 the Security Update,
providing the file assoc. was made, one could select open and the file would
open from the download dialog in WD VIEWER 2003 and they could print the
file. Since updates my user open the file and try printing but nothing
happens. The website freezes up and we have to use Task Manager to end the
job 'cause Windows thinks the file is still being sent to the printer (print
in progress.) They aren't even getting the Print Preference dialog box. We
were able to open the file in Word but I NEED for them to open in Viewer.

I have tried Uninstalling and reinstalling WD Viewer and even tried
uninstalling the security pac and then uninstall/reinstall of WD Viewer.
The CPU usage jumps to 100% at time of sending the job to the printer but
then jumps back down to 4% or 6% . What's up? What am I missing?
Click to expand...
Click to expand...
Click to expand...
 
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