Word/Outlook won't remember new Autotext entries

  • Thread starter Thread starter Seth
  • Start date Start date
S

Seth

Had to reinstall Vista last month due to OS problems. Ever since, I'm unable
to add/delete/modify autotext entries. Specifically, I'm trying to replace
my old autotext email signature with a new one. It works fine until I close
Outlook (or Word). The next time I launch Outlook (or Word) my old autotext
etnries reappear and my new ones are gone. Obviously I am using Word as me
email editor.

I know these are kept as part of normal.dot which when I find it within My
profile/appdata/roaming/microsoft/templates the date modified always shows as
5/15 and is never updated to reflect my mods. I've even tried deleting it
under the assumption that Word will create a new normal.dot but that does not
happen.

Any thought on why Word is not modifying or recreating normal.dot?
 
An inability to save the normal template is usually related to the adverse
behaviour of an add-in - with the early Acrobat 7 add-in being a particular
problem. If you have that one (which in any case I don't think is compatible
with Vista) update it or uninstall it. Otherwise see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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Thanks for the tip. While it's not Adobe causing the problem (I'm running
v8.1.2) it appears to be a Salesforce plugin. I removed it and it works now.
 
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