Hello,
Let me know what happens in Word Safe and /a. (Steps for Word Safe
and /a is
given below)
Step1: Check in WinWord /a mode:
[Note: When you use the /a switch to start Word, the switch prevents
add-ins
and global templates from being loaded automatically. The /a switch
also
locks the setting files; that is, the setting files cannot be read
or
modified when you use this switch.]
1. Close all the applications running on your computer (close
Outlook also)
2. Use key combination "Windows Key + R" to get Run prompt, type
winword /a
(note: there is a space between winword and /a)
3. Press Enter
4. This will open a blank word document.
5. Does the issue persist? If yes, Please go to Step 3 & 4, Else go
to Step 2
Step2: Check in WinWord /safe mode:
1. Close all the applications running on your computer (close
Outlook also)
2. Use key combination "Windows Key + R" to get Run prompt, type
winword
/safe (note: there is a space between winword and /safe)
3. Press Enter
4. Click File
5. Click New
6. Does the issue persist?
tobeetwo said:
When I open word a prompt comes up in some oriental language with
an ok
button. I say ok then another same window comes up. I say ok and my
word
opens....What happened.