Word & Excel keeps on hanging

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I cannot seem to access or save files and documents in either word or excel
as when i try to do this the application just hangs and does not respond.
However i am able to access files via file manager but cannot amend/change
and save.

Is anyone aware of any solutions please? thanks in advance.

Also - I am not that IT literate so any help would be appreciated.
 
Sal said:
I cannot seem to access or save files and documents in either word or excel
as when i try to do this the application just hangs and does not respond.
However i am able to access files via file manager but cannot amend/change
and save.

Is anyone aware of any solutions please? thanks in advance.

Also - I am not that IT literate so any help would be appreciated.
Click to expand...

This is a result of a bug in the MS06-015 security update. Here is the automated fix.

Go to the following website:
http://www.kellys-korner-xp.com/xp_tweaks.htm

Click the link on line 383 (right hand side). This will download the HP's Share to web software-fix file.

Double click the downloaded file to run. This will automatically fix the problems caused by the Security Update MS06-015 as detailed in "Problems in Windows Explorer or the Windows shell after you install security update MS06-015".
http://support.microsoft.com/kb/918165

Special kudos to MVP Kelly Theriot for automating this fix.
 
Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default.aspx/kb/918165

Microsoft Security Bulletin MS06-015
Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx has
been revised to v1.2 to reflect the issues in KB918165.
From the FAQ section:
"On Tuesday, April 25, Microsoft will issue a targeted re-release of
the MS06-015 update."

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
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