Word & Excel Application Execution Error(s)

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When attempting to open Word (or Excel), the application 'hangs' for nearly 3
minutes; before returning a dialog box that concludes that the application
has experience 'errors'. Then, it allows me to send the error report to
Microsoft, before saving and re-opening my document. This loops through the
same process, over and over again. Therefore I am unable to use my licensed
MS products. I noticed this happening right after I installed the latest
Service Pack (2). Is there a Patch or Bug Fix that will correct this issue?
Please let me know ASAP. Thank you!!!

T
 
Below is the error message content:

Faulting application winword.exe, version 10.0.6612.0, faulting module
hpzntp05.dll, version 2.126.0.0, fault address 0x00026073.
 
The problem appears to be the HP printer. Remove and reinstall the
printer and then it shouldn't prevent you from using your licensed MS
products.
 
Bob I,
Thanks, that fixed it. Now, I have the problem of not being able to print
to my network (HP) printer. Any suggestions for that?
 
You don't say what is preventing you from printing to the network
printer. If it is not available or doesn't print or you get error messages?
 
Got the same problem with Word and Excel :(
Please help me it's really frustrating!!

Thanks
 
I got the same problems with word and excel
I got exactly the same error report
Please help me its really frustrating

thnx T
 
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