word attachments on e-mail, docx files, recipient unable to open

  • Thread starter Thread starter EvoR
  • Start date Start date
E

EvoR

I have been sending e-mails as I always have and attaching them in the way I
always have, all of a sudden word documents are coming up as docx files and
the recipients cannot open them, I have only recently gone onto Vista and
microsoft offoce 2007. This has only happened recently with new docs that I
have created on the new system. It is frustrating my customers and my hair is
now falling out. Please help!
 
That's because Word 2007 saves documents in a new format, .docx, unless told
to do otherwise. There are two solutions:

1. Do a "Save As" and save documents in Word 97-2003 format
2. Have your recipients install the Microsoft Office Compatibility Pack for
Word, Excel, and PowerPoint 2007 file formats:

http://office.microsoft.com/en-us/products/HA101686761033.aspx
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007
file formats

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
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in
I have been sending e-mails as I always have and attaching them in the way I
always have, all of a sudden word documents are coming up as docx files and
the recipients cannot open them, I have only recently gone onto Vista and
microsoft offoce 2007. This has only happened recently with new docs that I
have created on the new system. It is frustrating my customers and my hair is
now falling out. Please help!
Click to expand...

"all of a sudden"
"recently gone [on]to Vista and Microsoft Office 2007"

Well, you already answered the question as to what you recently changed
that would cause the "all of a sudden" problem.

Solution: Don't send .docx files.
 
VanguardLH said:
in
I have been sending e-mails as I always have and attaching them in the
way I
always have, all of a sudden word documents are coming up as docx files
and
the recipients cannot open them, I have only recently gone onto Vista and
microsoft offoce 2007. This has only happened recently with new docs that
I
have created on the new system. It is frustrating my customers and my
hair is
now falling out. Please help!
Click to expand...

"all of a sudden"
"recently gone [on]to Vista and Microsoft Office 2007"

Well, you already answered the question as to what you recently changed
that would cause the "all of a sudden" problem.

Solution: Don't send .docx files.
Click to expand...


In the OP's defence, AFAIR there is nothing in Office 2007 that says that
the default document format is NOT compatible with prior versions....there's
not even a dialog box that tells the user that the default document format
has even changed....
 
Gordon" wrote in said:
VanguardLH said:
in
I have been sending e-mails as I always have and attaching them in the
way I
always have, all of a sudden word documents are coming up as docx files
and
the recipients cannot open them, I have only recently gone onto Vista and
microsoft offoce 2007. This has only happened recently with new docs that
I
have created on the new system. It is frustrating my customers and my
hair is
now falling out. Please help!
Click to expand...

"all of a sudden"
"recently gone [on]to Vista and Microsoft Office 2007"

Well, you already answered the question as to what you recently changed
that would cause the "all of a sudden" problem.

Solution: Don't send .docx files.
Click to expand...

In the OP's defence, AFAIR there is nothing in Office 2007 that says that
the default document format is NOT compatible with prior versions....there's
not even a dialog box that tells the user that the default document format
has even changed....
Click to expand...

Depends on how long "always" represents in the OP's post. Always could
be 1 minute or it could be many years. If the OP has been using Word
for several months, or longer, then they should've been quite aware of
what were the filetypes being generated by the older version of Word.
If you had been generated .doc files for years and then saw it change to
..docx, you wouldn't be curious as to why the change? If you drove up to
your house that was painted blue many years ago but today it was yellow,
the color change wouldn't raise your eyebrow and make you wonder what
happened?
 
VanguardLH said:
If the OP has been
using Word for several months, or longer, then they should've been
quite aware of what were the filetypes being generated by the older
version of Word.
Click to expand...

Not necessarily. If the OP is using Vista's default config, known file
types are hidden, so they might not know they've switched to .docx files.
 
Brian Tillman said:
Not necessarily. If the OP is using Vista's default config, known file
types are hidden, so they might not know they've switched to .docx files.
Click to expand...


Having said that, even with "Hide extensions for known file types" checked,
the inserted Document in an email still shows the extension...
 
Brian Tillman" wrote in said:
Not necessarily. If the OP is using Vista's default config, known file
types are hidden, so they might not know they've switched to .docx files.
Click to expand...

The filetype remains hidden when shown as an attachment in Outlook?
 
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