Word and Anti-spy

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I've recently downloaded Office service pack 2, and can not
install it sucessfully. However, when I first try to start
anti-spy now after I reboot, Office trys to reconfigure
itself and then asks for source media. Any ideas?
 
You haven't really given much info to go on but, if your talking about the
Office 2003 SP/2 from 9/27,

http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en

There are two different download sources listed at the bottom. The smaller
one -50 Meg if you have the original installation disk. The larger one 104
Meg if you don't have the original installation disk available. Perhaps you
download the inappropriate one and it's now asking for your Original Source
Media to complete the install? Do you have that CD?... you don't tell us,
nor why the installation failed... but I don't really think it's MSAS
related.
 
I've yet to put this package in on any machines--I will probably do some of
that today.

Your issue sounds like the typical Windows Installer issue that we've seen
throughout this beta, though. Here are things to try:

1) try the other suggestion in this thread--successfully getting the SP2
package installed should fix this.

2) If the SP2 package is listed in add or remove programs, remove it--you
may need to hit the checkbox to "show Updates" to see it in the list--not
sure.

3) If neither of those works, get the Windows Installer Cleanup utility:

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

install it, and look for the line relating to Office SP2. Use the tool to
remove the installer information for that service pack.

The best fix for this, when the conflict is a program which 1) you want, and
2) you have media for--is to get the program properly installed. However,
if this proves difficult at the moment, using the cleanup tool should fix
the symptoms.
 
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