Word 2007 - further problems

  • Thread starter Thread starter Chuckmg
  • Start date Start date
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Chuckmg

Things seemed to have evolved ... not for the better. Now it is not
possible to save a file from Word. When you give up and say "Don't Save", it
closes and immediately opens up again. Need to go to the Windows Task
Manager in order to end the process.

Since these problems have appeared, I have scanned the system for viruses
and trojan horses ... and restarted. No help.

Any suggestions for further narrowing this down?

Chuck
 
What happens if you start Word in Safe Mode. From Start, Run, type in

winword /a

and press enter. Now close Word. Does it work correctly in Safe Mode?
 
Hi Terry,

I was trying to uninstall Office 2007 when I saw your message. In the
process of trying, I restored WinXP back to Nov 6th. No luck ... until I
saw your reply from this afternoon. It works in Safe Mode! How should I
proceed?

Chuck
 
If it works in Safe Mode, then there is nothing wrong with Word and
uninstalling/reinstalling will be a waste of time (and usually is) because
all the users settings, customisations and add-ins are unaffected. My guess
from your symptoms is that you have a (legacy) incompatible third party
add-in that is messing up Word. You need to find the add-in (usually in the
Word Startup folder) and remove it or get it updated.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Terry
 
Thanks, Terry. Wish me luck!

Terry Farrell said:
If it works in Safe Mode, then there is nothing wrong with Word and
uninstalling/reinstalling will be a waste of time (and usually is) because
all the users settings, customisations and add-ins are unaffected. My
guess from your symptoms is that you have a (legacy) incompatible third
party add-in that is messing up Word. You need to find the add-in (usually
in the Word Startup folder) and remove it or get it updated.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

Terry
Click to expand...
 
That is usually fixed by right-clicking on the Word icon and choosing Run as
Administrator. It will run through the install procedure again but that
should fix it for good.

Terry
 
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