word 2003 fails to open

[Guest]

Word 2003 fails to open most of the time. If I switch computer off and
start again it opens in 'safe mode' but when I try to open a file it goes
into a 'virus check' routine and then hangs for ever. When I shut down it
says it is preparing an error report but just hangs for ever. I've tried
reloading the whole package but it makes no difference.

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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all may benefit.

 

[Jay Freedman]

Word 2003 fails to open most of the time. If I switch computer off and
start again it opens in 'safe mode' but when I try to open a file it goes
into a 'virus check' routine and then hangs for ever. When I shut down it
says it is preparing an error report but just hangs for ever. I've tried
reloading the whole package but it makes no difference.

See http://www.word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm.

 

[Graham Mayor]

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"

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Graham Mayor - Word MVP

My web site www.gmayor.com

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