Won't boot without cable modem reset?

  • Thread starter Thread starter Ray19
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Ray19

I installed a new hard drive in my friend's computer and re-installed Windows
XP with SP2 and SP3 and all other applicable Microsoft downloads. The
computer will only boot Windows XP if the cable modem is turned off for a few
seconds and then turned back on before starting the computer? The ISP is
cable TV provider WOW.
My ISP provider is ATT (sbcglobal) and it works perfectly with my continuous
DSL connection. The cable provider has examined the setup and says it's
something with the computer not their connection. However, because it works
with my DSL connection I still suspect the problem lies with the cable
supplier? I need to add that my friend subscribes to WOW's internet
protection program (F-Secure) which provides anti-virus and firewall
protection plus some other features such as parental control, etc. Also,
Microsoft's firewall has been turned off. However, my ISP provides the same
type of security through Computer Associates, which is part of my
subscription, and my connection works!
Turning the cable modem off after shutting down the computer and then
turning it back on before starting the computer back up is kind of
inconvenient. Does anyone have any ideas about what's happening?
Thanks, in advance, for any advice provided.
Ray19
 
Ray19 said:
I installed a new hard drive in my friend's computer and re-installed
Windows
XP with SP2 and SP3 and all other applicable Microsoft downloads. The
computer will only boot Windows XP if the cable modem is turned off for a
few
seconds and then turned back on before starting the computer? The ISP is
cable TV provider WOW.
My ISP provider is ATT (sbcglobal) and it works perfectly with my
continuous
DSL connection. The cable provider has examined the setup and says it's
something with the computer not their connection. However, because it
works
with my DSL connection I still suspect the problem lies with the cable
supplier? I need to add that my friend subscribes to WOW's internet
protection program (F-Secure) which provides anti-virus and firewall
protection plus some other features such as parental control, etc. Also,
Microsoft's firewall has been turned off. However, my ISP provides the
same
type of security through Computer Associates, which is part of my
subscription, and my connection works!
Turning the cable modem off after shutting down the computer and then
turning it back on before starting the computer back up is kind of
inconvenient. Does anyone have any ideas about what's happening?
Thanks, in advance, for any advice provided.
Ray19
Click to expand...

Does the cable modem connect to the PC via ethernet or USB? Some systems
develop problems booting with USB devices attached.

You can also install a router, which is a very good idea, to sit between the
cable modem and the PC. By default, these are generally set up to work
with cable modems.

HTH
-pk
 
PK:
It's an Ethernet connection not USB. I have a router that I'm not using with
my DSL connection and will try it to see if it makes a difference. I'll let
you know of the results obtained. Thanks for your input.
Ray19
 
Ray19 said:
I installed a new hard drive in my friend's computer and re-installed Windows
XP with SP2 and SP3 and all other applicable Microsoft downloads. The
computer will only boot Windows XP if the cable modem is turned off for a few
seconds and then turned back on before starting the computer? The ISP is
cable TV provider WOW.
My ISP provider is ATT (sbcglobal) and it works perfectly with my continuous
DSL connection. The cable provider has examined the setup and says it's
something with the computer not their connection. However, because it works
with my DSL connection I still suspect the problem lies with the cable
supplier? I need to add that my friend subscribes to WOW's internet
protection program (F-Secure) which provides anti-virus and firewall
protection plus some other features such as parental control, etc. Also,
Microsoft's firewall has been turned off. However, my ISP provides the same
type of security through Computer Associates, which is part of my
subscription, and my connection works!
Turning the cable modem off after shutting down the computer and then
turning it back on before starting the computer back up is kind of
inconvenient. Does anyone have any ideas about what's happening?
Thanks, in advance, for any advice provided.
Ray19
Click to expand...

Try this:

Open Device Manager, open the properties on your ethernet card, click
the Power tab, and deselect "Allow the computer to turn off this device
to save power".
 
Elmo,
Thanks for the suggestion. It sounds like a great possibility! I'll be at my
friends house sometime in the next couple of days and we'll give it a try. I
Will keep you informed. Thanks again for taking the time to respond.
Ray19
 
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