WMI & msconfig32 problems

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Guest

Hi all,

I am having problems viewing systems information

Symptoms:-

When I run msconfig32 I get in the right hand pain “Can’t Collect information – Access denied to WMI server on this computer. Have an administrator change your accessâ€. In the left pain the sub-items “hardware resources, components, software environment†all fields are blank. The sub-item “Internet Settings all the fields show “unknownâ€. However the sub-item “office 10 applications†(which are office xp stuff) all the fields are OK.

Similarly when I try using “help and support tools†all fields are either blank or “unknownâ€

When I run WMI as a console and right click properties I get the following message:-

Failed to initialize all required WMI classes
Win32_Processor: WMI: Access denied
Win32_WMISettings: Successful
Security information Successful
Win32_OperatingSystem: WMI: Access denied

At this point I don’t have access to any tool bar directories and can only acticate the “cancel†tab.

I have tried (among many other things) the following

Flushed the “repository†directory.
Made sure I have administrative rights to all services and that all relevant services are running.
Checked to make sure the “WMI console†is in the “author†mode.
I have searched the knowledge base and the only thing that I can find that maybe an issue is hardware problems or problems with non-plug and play stuff.

I have a stand alone computer (PIII 1ghz 526 ram) running win xp pro sp1 with all the latest downloads.

Can anyone suggest something or point me in the right direction

Thanks
 
Hi there Aussie,

Check out the below MS support site:
http://support.microsoft.com/?kbid=323209

HTH
Venkatesh

Aussie Pete said:
Hi all,

I am having problems viewing systems information

Symptoms:-

When I run msconfig32 I get in the right hand pain "Can't Collect
Click to expand...
information - Access denied to WMI server on this computer. Have an
administrator change your access". In the left pain the sub-items "hardware
resources, components, software environment" all fields are blank. The
sub-item "Internet Settings all the fields show "unknown". However the
sub-item "office 10 applications" (which are office xp stuff) all the fields
are OK.
Similarly when I try using "help and support tools" all fields are either blank or "unknown"

When I run WMI as a console and right click properties I get the following message:-

Failed to initialize all required WMI classes
Win32_Processor: WMI: Access denied
Win32_WMISettings: Successful
Security information Successful
Win32_OperatingSystem: WMI: Access denied

At this point I don't have access to any tool bar directories and can only acticate the "cancel" tab.

I have tried (among many other things) the following

Flushed the "repository" directory.
Made sure I have administrative rights to all services and that all relevant services are running.
Checked to make sure the "WMI console" is in the "author" mode.
I have searched the knowledge base and the only thing that I can find that
Click to expand...
maybe an issue is hardware problems or problems with non-plug and play
stuff.
 
thanks Venkatesh for your suggestion - i previously read that article and as far as i can tell all associated services seem to be running OK - anymore suggestions?
 
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