Wireless Notebook Optical mouse left click not working

  • Thread starter Thread starter Yves Leclerc
  • Start date Start date
Y

Yves Leclerc

I have a Wireless Notebook Optical Mouse. Even though I do not have a
laptop, I like the "feel" of this mouse. It is not my main mouse since it
is USB. I now can not seem to left click (standard click) with it. It
seems to work now and then. I do believe the left button contacts do not
seem to work. I only have it for less than one year so I find this a bit
disturbing that it no longer works. Besides contacting Microsoft, what can
I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech Support
for Hardware replacement.

PS: I am not using the Intellipoint software.
 
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have a Wireless Notebook Optical Mouse. Even though I do not have a
laptop, I like the "feel" of this mouse. It is not my main mouse
since it is USB. I now can not seem to left click (standard click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works. Besides
contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.
Click to expand...

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
 
I have tried the Intellipoint software and a fresh battery. Still can not
use the left click (standard) buttun. It seem to be "non-functional" or
"defective".


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have a Wireless Notebook Optical Mouse. Even though I do not have a
laptop, I like the "feel" of this mouse. It is not my main mouse
since it is USB. I now can not seem to left click (standard click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works. Besides
contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.
Click to expand...

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
 
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.
Click to expand...

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...
Click to expand...

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on one
PC, I'm dealing with a bunk drive, burnt out modem, and a fried onboard
NIC... And it was a rather pricey piece of equipment. So, by the same token,
I have an older Wireless IntelliMouse Explorer 2.0 that's been kicking about
for a while now. It's been dropped, lost, wet, etc... Maybe the next one
will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
 
Well, I will be trying the Microsoft Warranty dept to see what they will be
offering. The unit is not even a year old and the "micro" switch for the
left click (standard) is gone. I have other MS mice that are still working
however a few are "serial" connections. Apparently XP do not like these
type of mice connections.


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...
Click to expand...

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's been
kicking about for a while now. It's been dropped, lost, wet, etc... Maybe
the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
 
You need a com port on the PC in order to connect a serial mouse. No
com port, no serial mouse. Simple as that.

Yves said:
Well, I will be trying the Microsoft Warranty dept to see what they will be
offering. The unit is not even a year old and the "micro" switch for the
left click (standard) is gone. I have other MS mice that are still working
however a few are "serial" connections. Apparently XP do not like these
type of mice connections.


In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's been
kicking about for a while now. It's been dropped, lost, wet, etc... Maybe
the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
 
I have the required COM ports and I have yet to get a stable serial mouse in
XP. Yet, on the same PC in Windows 98, the same mouse on the same Com port
is rock solid. Guess may be related to the way XP isolates the direct
hardware access.


Bob I said:
You need a com port on the PC in order to connect a serial mouse. No com
port, no serial mouse. Simple as that.

Yves said:
Well, I will be trying the Microsoft Warranty dept to see what they will
be offering. The unit is not even a year old and the "micro" switch for
the left click (standard) is gone. I have other MS mice that are still
working however a few are "serial" connections. Apparently XP do not
like these type of mice connections.


In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's
been kicking about for a while now. It's been dropped, lost, wet, etc...
Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
What might I ask is a "stable serial mouse"? Either the bugger works
properly or it doesn't. If it doesn't work properly, what is it not
doing correctly? Drivers are the key difference between DOS and Windows.

Yves said:
I have the required COM ports and I have yet to get a stable serial mouse in
XP. Yet, on the same PC in Windows 98, the same mouse on the same Com port
is rock solid. Guess may be related to the way XP isolates the direct
hardware access.


You need a com port on the PC in order to connect a serial mouse. No com
port, no serial mouse. Simple as that.

Yves Leclerc wrote:

Well, I will be trying the Microsoft Warranty dept to see what they will
be offering. The unit is not even a year old and the "micro" switch for
the left click (standard) is gone. I have other MS mice that are still
working however a few are "serial" connections. Apparently XP do not
like these type of mice connections.




In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:



I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".




In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:



I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's
been kicking about for a while now. It's been dropped, lost, wet, etc...
Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
Stable is where the clicks/movement all work as per the defined
configuration. On XP, the serial mouse was erratic at most of the times.
Buttons would not do their assigned tasks.


Bob I said:
What might I ask is a "stable serial mouse"? Either the bugger works
properly or it doesn't. If it doesn't work properly, what is it not doing
correctly? Drivers are the key difference between DOS and Windows.

Yves said:
I have the required COM ports and I have yet to get a stable serial mouse
in XP. Yet, on the same PC in Windows 98, the same mouse on the same Com
port is rock solid. Guess may be related to the way XP isolates the
direct hardware access.


You need a com port on the PC in order to connect a serial mouse. No com
port, no serial mouse. Simple as that.

Yves Leclerc wrote:


Well, I will be trying the Microsoft Warranty dept to see what they
will be offering. The unit is not even a year old and the "micro" switch
for the left click (standard) is gone. I have other MS mice that are
still working however a few are "serial" connections. Apparently XP do
not like these type of mice connections.




In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:



I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".




In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:



I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by
the same token, I have an older Wireless IntelliMouse Explorer 2.0
that's been kicking about for a while now. It's been dropped, lost,
wet, etc... Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
Perhaps the sample rate was low?

Yves said:
Stable is where the clicks/movement all work as per the defined
configuration. On XP, the serial mouse was erratic at most of the times.
Buttons would not do their assigned tasks.


What might I ask is a "stable serial mouse"? Either the bugger works
properly or it doesn't. If it doesn't work properly, what is it not doing
correctly? Drivers are the key difference between DOS and Windows.

Yves Leclerc wrote:

I have the required COM ports and I have yet to get a stable serial mouse
in XP. Yet, on the same PC in Windows 98, the same mouse on the same Com
port is rock solid. Guess may be related to the way XP isolates the
direct hardware access.




You need a com port on the PC in order to connect a serial mouse. No com
port, no serial mouse. Simple as that.

Yves Leclerc wrote:



Well, I will be trying the Microsoft Warranty dept to see what they
will be offering. The unit is not even a year old and the "micro" switch
for the left click (standard) is gone. I have other MS mice that are
still working however a few are "serial" connections. Apparently XP do
not like these type of mice connections.





In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:




I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".





In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:




I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by
the same token, I have an older Wireless IntelliMouse Explorer 2.0
that's been kicking about for a while now. It's been dropped, lost,
wet, etc... Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
I could not set the sample rate with the drivers or mouse. That mouse has
since been transferred to another user.


Bob I said:
Perhaps the sample rate was low?

Yves said:
Stable is where the clicks/movement all work as per the defined
configuration. On XP, the serial mouse was erratic at most of the times.
Buttons would not do their assigned tasks.


What might I ask is a "stable serial mouse"? Either the bugger works
properly or it doesn't. If it doesn't work properly, what is it not doing
correctly? Drivers are the key difference between DOS and Windows.

Yves Leclerc wrote:


I have the required COM ports and I have yet to get a stable serial
mouse in XP. Yet, on the same PC in Windows 98, the same mouse on the
same Com port is rock solid. Guess may be related to the way XP
isolates the direct hardware access.




You need a com port on the PC in order to connect a serial mouse. No
com port, no serial mouse. Simple as that.

Yves Leclerc wrote:



Well, I will be trying the Microsoft Warranty dept to see what they
will be offering. The unit is not even a year old and the "micro"
switch for the left click (standard) is gone. I have other MS mice
that are still working however a few are "serial" connections.
Apparently XP do not like these type of mice connections.





In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:




I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".





In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:




I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's
wrong?

Also, I would like someone to post the link on how to contact
Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second?
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for
the record, I've had bad equipment from all sorts of vendors. Right
now, on one PC, I'm dealing with a bunk drive, burnt out modem, and a
fried onboard NIC... And it was a rather pricey piece of equipment.
So, by the same token, I have an older Wireless IntelliMouse Explorer
2.0 that's been kicking about for a while now. It's been dropped,
lost, wet, etc... Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained
his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after
all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my name,
address and unit part number.) They are sending me a new mouse directly at
no charge. Now this is where it gets funny. I do not have to return my
"defective" mouse.


Yves Leclerc said:
Well, I will be trying the Microsoft Warranty dept to see what they will
be offering. The unit is not even a year old and the "micro" switch for
the left click (standard) is gone. I have other MS mice that are still
working however a few are "serial" connections. Apparently XP do not like
these type of mice connections.


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".


In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's
been kicking about for a while now. It's been dropped, lost, wet, etc...
Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
 
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my name,
address and unit part number.) They are sending me a new mouse
directly at no charge. Now this is where it gets funny. I do not
have to return my "defective" mouse.


Yves Leclerc said:
Well, I will be trying the Microsoft Warranty dept to see what they
will be offering. The unit is not even a year old and the "micro"
switch for the left click (standard) is gone. I have other MS mice
that are still working however a few are "serial" connections. Apparently
XP do not like these type of mice connections.


Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".


In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my
main mouse since it is USB. I now can not seem to left click
(standard click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less
than one year so I find this a bit disturbing that it no longer
works. Besides contacting Microsoft, what can I check to see
what's wrong? Also, I would like someone to post the link on how to
contact
Tech Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second?
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246 Galen
--

"You know that a conjurer gets no credit when once he has
explained his trick; and if I show you too much of my method of
working, you will come to the conclusion that I am a very
ordinary individual after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for
the record, I've had bad equipment from all sorts of vendors. Right
now, on one PC, I'm dealing with a bunk drive, burnt out modem, and
a fried onboard NIC... And it was a rather pricey piece of
equipment. So, by the same token, I have an older Wireless
IntelliMouse Explorer 2.0 that's been kicking about for a while
now. It's been dropped, lost, wet, etc... Maybe the next one will
be better? Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...

One of the oddest returns I ever did was for a non-functioning printer. They
had me cut the cord off it and send it back. I never did quite understand
that one.

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
 
They don't want the broken one, and the value of having you return it is
negative.

Yves said:
Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my name,
address and unit part number.) They are sending me a new mouse directly at
no charge. Now this is where it gets funny. I do not have to return my
"defective" mouse.


Well, I will be trying the Microsoft Warranty dept to see what they will
be offering. The unit is not even a year old and the "micro" switch for
the left click (standard) is gone. I have other MS mice that are still
working however a few are "serial" connections. Apparently XP do not like
these type of mice connections.


In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's
been kicking about for a while now. It's been dropped, lost, wet, etc...
Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
Basic proof of handling the defective unit. Think of it as a symbolic
return, and it saved them the shipping and disposal cost. Similar to
stores returning the front cover of unsold book as proof of destruction.
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my name,
address and unit part number.) They are sending me a new mouse
directly at no charge. Now this is where it gets funny. I do not
have to return my "defective" mouse.


Well, I will be trying the Microsoft Warranty dept to see what they
will be offering. The unit is not even a year old and the "micro"
switch for the left click (standard) is gone. I have other MS mice
that are still working however a few are "serial" connections. Apparently
XP do not like these type of mice connections.



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my
main mouse since it is USB. I now can not seem to left click
(standard click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less
than one year so I find this a bit disturbing that it no longer
works. Besides contacting Microsoft, what can I check to see
what's wrong? Also, I would like someone to post the link on how to
contact
Tech Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second?
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246 Galen
--

"You know that a conjurer gets no credit when once he has
explained his trick; and if I show you too much of my method of
working, you will come to the conclusion that I am a very
ordinary individual after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for
the record, I've had bad equipment from all sorts of vendors. Right
now, on one PC, I'm dealing with a bunk drive, burnt out modem, and
a fried onboard NIC... And it was a rather pricey piece of
equipment. So, by the same token, I have an older Wireless
IntelliMouse Explorer 2.0 that's been kicking about for a while
now. It's been dropped, lost, wet, etc... Maybe the next one will
be better? Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes
Click to expand...
Click to expand...


One of the oddest returns I ever did was for a non-functioning printer. They
had me cut the cord off it and send it back. I never did quite understand
that one.

Galen
Click to expand...
 
I know that but I thought that they needed proof that I owned one first. I
just needed to give them a part number, that's all.


Bob I said:
They don't want the broken one, and the value of having you return it is
negative.

Yves said:
Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my name,
address and unit part number.) They are sending me a new mouse directly
at no charge. Now this is where it gets funny. I do not have to return
my "defective" mouse.


Well, I will be trying the Microsoft Warranty dept to see what they will
be offering. The unit is not even a year old and the "micro" switch for
the left click (standard) is gone. I have other MS mice that are still
working however a few are "serial" connections. Apparently XP do not
like these type of mice connections.



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have tried the Intellipoint software and a fresh battery. Still
can not use the left click (standard) buttun. It seem to be
"non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my main
mouse since it is USB. I now can not seem to left click (standard
click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less than
one year so I find this a bit disturbing that it no longer works.
Besides contacting Microsoft, what can I check to see what's wrong?

Also, I would like someone to post the link on how to contact Tech
Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second? http://support.microsoft.com/default.aspx?scid=kb;[ln];326246

Galen
--

"You know that a conjurer gets no credit when once he has explained
his trick; and if I show you too much of my method of working, you
will come to the conclusion that I am a very ordinary individual
after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for the
record, I've had bad equipment from all sorts of vendors. Right now, on
one PC, I'm dealing with a bunk drive, burnt out modem, and a fried
onboard NIC... And it was a rather pricey piece of equipment. So, by the
same token, I have an older Wireless IntelliMouse Explorer 2.0 that's
been kicking about for a while now. It's been dropped, lost, wet, etc...
Maybe the next one will be better?

Galen
--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
Click to expand...
Click to expand...
Click to expand...
 
In Bob I <[email protected]> had this to say:

I'll top post this time... It makes sense and surely saves on shipping and
handling fees which, assuming there's a lot of this, could likely add up to
quite a bit as well as disposal fees. I don't know anything about their
internal process but I'd wager that unless there's a lot of them coming back
that they're not willing to take them apart to find the cause of failure and
will simply accept that a defective unit made it off the assembly line. It
was still interesting with the coffee pot, I wonder if people actually
thought about keeping their old one and just sending in a random cord (or
replacing the one they cut with another one) to the factory? In this case it
was a fairly expensive Bunn coffee maker that tied into the water line so I
was pretty amazed that they didn't offer to fix it nor want the product to
be returned to them.

Galen
Basic proof of handling the defective unit. Think of it as a symbolic
return, and it saved them the shipping and disposal cost. Similar to
stores returning the front cover of unsold book as proof of
destruction.
Galen said:
In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Well, there is no Warranty dept. Microsoft transferred me to the
Supplemental Parts dept. I was asked several questions (like my
name, address and unit part number.) They are sending me a new
mouse directly at no charge. Now this is where it gets funny. I
do not have to return my "defective" mouse.



Well, I will be trying the Microsoft Warranty dept to see what
they will be offering. The unit is not even a year old and the
"micro" switch for the left click (standard) is gone. I have other MS
mice
that are still working however a few are "serial" connections.
Apparently XP do not like these type of mice connections.



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have tried the Intellipoint software and a fresh battery. Still can
not use the left click (standard) buttun. It seem to
be "non-functional" or "defective".



In Yves Leclerc <[email protected]> had this to say:

My reply is at the bottom of your sent message:


I have a Wireless Notebook Optical Mouse. Even though I do not
have a laptop, I like the "feel" of this mouse. It is not my
main mouse since it is USB. I now can not seem to left click
(standard click)
with it. It seems to work now and then. I do believe the left
button contacts do not seem to work. I only have it for less
than one year so I find this a bit disturbing that it no longer
works. Besides contacting Microsoft, what can I check to see
what's wrong? Also, I would like someone to post the link on
how to contact
Tech Support for Hardware replacement.

PS: I am not using the Intellipoint software.

First? Try using the software... Just an idea...

Second?
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246
Galen --

"You know that a conjurer gets no credit when once he has
explained his trick; and if I show you too much of my method of
working, you will come to the conclusion that I am a very
ordinary individual after all." Sherlock Holmes

Then second option it is... Time to replace it I suspect. Just for
the record, I've had bad equipment from all sorts of vendors.
Right now, on one PC, I'm dealing with a bunk drive, burnt out
modem, and a fried onboard NIC... And it was a rather pricey
piece of equipment. So, by the same token, I have an older
Wireless IntelliMouse Explorer 2.0 that's been kicking about for
a while now. It's been dropped, lost, wet, etc... Maybe the next
one will be better? Galen
--

"You know that a conjurer gets no credit when once he has
explained his trick; and if I show you too much of my method of
working, you will come to the conclusion that I am a very
ordinary individual after all." Sherlock Holmes
Click to expand...


One of the oddest returns I ever did was for a non-functioning
printer. They had me cut the cord off it and send it back. I never
did quite understand that one.

Galen
Click to expand...
Click to expand...

--

"You know that a conjurer gets no credit when once he has explained his
trick; and if I show you too much of my method of working, you will
come to the conclusion that I am a very ordinary individual after all."

Sherlock Holmes
 
I'm back with my mouse "saga". I just finally received my replacement mouse
unit. Same model but I have less in the packaging (no huge warranty manual
nor Intellipoint CD.) I do not mind this. I took 7 days by regular post
mail (8 since the mail box could not accept the box.)
 
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