Possible Causes
--------------------
This issue can occur due to the following reasons.
-Wireless Interference.
-Depleted batteries.
-Loss of Synchronization.
-Use of Port Replicators, hubs, and third party adapters etc
Suggestions
-------------------
Perform these troubleshooting steps and this may help in resolving the issue.
Step 1: Check for Interference:
------------------------------------------
Items such as Radio, Cell Phones, desktop fans, Fluorescent lights, Large metal objects,
including computer cases and metal furniture may interfere with the signal of the mouse.
Please keep the items away from the mouse and check the behavior of the mouse.
I also suggest you to check out the following Microsoft Online Knowledge Base Article:
Wireless Keyboard or Mouse May Not Respond or May Respond Intermittently
http://support.microsoft.com/kb/821805
If you have connected the receiver using a green USB to PS/2 converter, then please
try removing the adapter and connect the USB connector directly.
Step 2: Use fresh Energizer batteries:
-----------------------------------------------------
Let us ensure to remove the existing set of batteries from the mouse compartment
and insert a new set of AA Alkaline batteries. Now see how the mouse works.
In case the issue persists, proceed to the next step.
Step 3: Try on different ports:
-----------------------------------------
Let us try the connection scenarios as mentioned in method 1 of the following
Microsoft Knowledge Base Article:
Wireless keyboard or mouse does not respond as expected:
http://support.microsoft.com/kb/838398
After trying each connection scenario, try the steps in Method 3 of the same article
to synchronize the keyboard with the receiver.
If the above suggestions do not help:
Contact Microsoft hardware support and request a new mouse
at no charge:
https://support.microsoft.com/oas/default.aspx?tp=il
--
Carey Frisch
Microsoft MVP
Windows Shell/User
---------------------------------------------------------------------------------
:
| I have a 6000 Laser wireless mouse and a warning keeps popping up that the
| signal quality is low. If I close this warning and check the mouse
| properties and signal quality is always high. Why does this pop-up occur and
| how do I stop it?
|
| Thanks,
|
| Don Burklo
