Wireless Mobile Mouse 3000 not working

  • Thread starter Thread starter Angel
  • Start date Start date
A

Angel

I have Windows Vista home basic on a Dell laptop (I1520). I attempted to
install and use a wireless mobile mouse 3000 -- initially, my computer
claimed it could not successfully install the driver. I rebooted the
computer and it said that my mouse's driver had been installed successfully,
but that the signal between my mouse and the USB port was weak. Now the
message offering to help me troubleshoot won't even pop up and although the
mouse is supposedly plugged in and "working", the mouse does not move on the
screen. Help, please!
 
Angel said:
I have Windows Vista home basic on a Dell laptop (I1520). I attempted to
install and use a wireless mobile mouse 3000 -- initially, my computer
claimed it could not successfully install the driver. I rebooted the
computer and it said that my mouse's driver had been installed
successfully, but that the signal between my mouse and the USB port was
weak. Now the message offering to help me troubleshoot won't even pop up
and although the mouse is supposedly plugged in and "working", the mouse
does not move on the screen. Help, please!
Click to expand...

If it says that the mouse receiver is connected OK, check batteries (even
new ones can be dead) wireless phones, monitor (especially CRT type) etc.
near the receiver or mouse. Make sure the mouse is on a surface that the
mouse can use.

See these two MS KB articles, especially the first one relating to having a
previous driver for another mouse.

http://support.microsoft.com/kb/185663

http://support.microsoft.com/kb/223256
 
Angel said:
I have Windows Vista home basic on a Dell laptop (I1520). I attempted to
install and use a wireless mobile mouse 3000 -- initially, my computer
claimed it could not successfully install the driver. I rebooted the
computer and it said that my mouse's driver had been installed successfully,
but that the signal between my mouse and the USB port was weak. Now the
message offering to help me troubleshoot won't even pop up and although the
mouse is supposedly plugged in and "working", the mouse does not move on the
screen. Help, please!
Click to expand...
 
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