Saidas said:
It says Wireless Optical Mouse 2.0 and is part of the Wireless Desktop
4000 mouse/keyboard set. I've had if for several years but have used it
very little since I didn't have a computer for a long time so it hasn't
had that much use.
Are you saying that MS will replace it even though I've had it way over
90 days? I no longer have the paperwork that came with it and the only
numbers I've seen are ones to pay (more than a new set would cost) to
open a case. If you happen to have a number that would work it would be
great.
From the numberous other posts in various forums, Vista seems to be the
culprit. My computer is only a couple of months old so all of the
drivers are recent.
Thank you for your great response.
Hey Saidas,
Many companies, in relation to the hardware products they sell, don't
have a specific support period such as so many months or so many years.
Sometimes support is measured from the first call you make seeking support
for the hardware in question. This also applies to software in some cases.
Microsoft and Western Digital sometimes use this approach, which is 90 days
of support starting from the time you make the first call. This may apply in
your case but I don't really know since your mouse is so old. Do not tell
them how old your keyboard and mouse are unless they ask you. They are more
concerned with a product number they will request. This number will
determine whether or not free support is available.
The only way to find out is to call them. During the recorded message
you will be asked to select option 1 if the keyboard and mouse came with
your computer. Do not select this option. Select option 2, which is the
option to speak with a representative from customer support. Microsoft will
ask you if this is the first time you have called about the problem. If you
have not called about the problem in the past your answer will be "yes".
They will then ask you for the number on the back of your keyboard (they
will ask for the "desktop" number), probably located under the UPC. If free
support is available for your product Microsoft will then initiate a case
for you and give you the case number. They will then transfer you to a
support agent. The toll free number you need to call is 866-833-7088.
Hopefully you will be able to get free support for your issue and
Microsoft will be able to either fix the problem or send you a replacement
mouse. If they send you a replacement mouse it will undoubtedly be for a
newer model since they no longer make the model you currently have. If they
do replace your mouse you must make sure they send the software installation
disk with it. If they don't send a software installation disk you can always
go to microsoft.com/hardware, select your new model and then download the
software from there.
If you cannot get free support or a replacement from Microsoft please
see the link below. The article contains instructions that must be followed
carefully. You MUST make a System Restore point prior to altering your
registry or you will find yourself having to reinstall your OS.
http://support.microsoft.com/kb/321122/
I hope you are successful in solving the problem.
C.B.
