Wireless keyboard and mouse don't work in Windows XP

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Guest

I support four identical windows XP computers. All have the same BioStar
Motherboards and the same Intel processors. I tried to install a Microsoft
wireless keyboard and mouse on each computer. After first loading the
Intellipoint Drivers and restarting the computer, I plugged in the USB
transceiver. During the startup process, the keyboard is active because I
can use it to enter the BIOS and navigate everything as usual. Once Windows
XP SP2 starts, however, neither the keyboard nor the mouse works. The device
manager identifies the the keyboard and mouse and indicates that they are
working properly. The USB device list shows the transceiver is also
correctly identified and working properly.

After trying to set these up on three of the computers and getting the same
result, it finally worked on the fourth one, for some unknown reason. It is
identical to the other three, hardware-wise, and I have no idea why it works
on that one and not the others. Any suggestions? I've been going around in
circles for a few months over this and Microsoft has no idea what the problem
could be. They even replaced the three remaining keyboards on the chance
they might have been faulty, but the new keyboards and mice don't work
either. Help! Thanks very much for any suggestions.
 
My first guess on that is some Anti-Virus app conflict.

Have you tried booting to Safe Mode? Do you see 'lights' for things like
capslock? Have you opened the 'Zero Configuration' app? Is there a wireless
net card? What software is NOT on the working one that is on the others? Can
you run a Repair setup of XP?

Zero Configuration 1. Click Start, click Control Panel, and then click
Network and Internet Connections. 2. Click Network Connections, right-click
Wireless Connection, and then click Properties. 3. View the available options:
 
I tried all four USB ports.

All four computers have the same software loaded except the one that works
additionally has Nero DVD drivers loaded. No wireless NIC, no lights on
mouse or keyboard once windows starts. During bootup, before Windows starts,
keyboard lights function but afterwards, nothing.

I have not looked at Zero Configuration App. I'll sign into the network and
take a look and post what I find.

Thanks for helping,
Steve
 
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