WinXP spooler service fails backup tool

  • Thread starter Thread starter Jeffrey Stevens
  • Start date Start date
J

Jeffrey Stevens

Whenever I run the ThinkVantage Rescue & Recovery backup tool (for Thinkpads),
I've gotten the following error from the utility:
--
r2r.exe - Application Error

The instruction at "0x037dc601" referenced memory at "0x00000000".
The memory could not be "read".

Click on OK to terminate the program.
--

If I stop the spooler service, this error does not occur. I also have another
Thinkpad where this does not occur running the backup tool. I am at a loss to
figure out how the spooler subsystems are different, since both Thinkpads have
essentially the same WinXP Pro software.

Any suggestions?
 
Alan said:
And the computers both have the same print drivers installed?

Are there any files in windows\system32\spool\printers?
Click to expand...
well, i don't know if they all the same drivers, but theres nothing in that
folder. i tried deleteing all printers and running the backup again, but still
go the error. toying with the idea of running cleanspl.exe....but I'm wondering
if thats even going to make a difference after deleting all the printers I had.
 
deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed


If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Alan said:
deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed


If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver
Click to expand...
I do have an HP Deskjet 990. The other printers are work site printers (big
printers, I doubt they run inkjet tech). The work printers are Infoprint 20,
1140 and 1332 in addition to Xerox DocuPrint 180 and Fiery DocuColor 2000. Plus
a Fax.
 
Alan said:
deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed


If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver
Click to expand...
Oh yea, there's also an ActiveTouch Document Loader, which I think Adobe might
have installed.
 
Alan said:
deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed

If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver
Click to expand...

Well, I learned quite a bit about deleting drivers and re-installing. Turns out
I fixed a problem I was having with my default HP Deskjet 990c printer - I had
it configured on an LPR port (because it's on another computer) and you need to
uncheck the bi-directional communications else it "hangs" the spooler at startup
time. I always got around it by cycling the spooler job, so now I know why and
don't have to do that anymore.

None of this fixed my backup tool problem though. The error always occurs at a
PrinterService.dll hook in the tool, so I really can't figure out why. I have
another laptop thats almost identical to this one, and i don't have this problem
on that one. I've been comparing the printer registry entries and driver
size/timestamps to no avail.
 
Alan said:
PrinterService.dll is not a Microsoft binary. Is this one of the backup
tool files?
Click to expand...
Yes, it is part of ThinkVantage Rescue & Recovery.

From the Event Monitor Log:
----------------------------
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2006-01-08
Time: 4:37:22 PM
User: N/A
Computer:
Description:
Faulting application R2R.exe, version 0.0.0.0, faulting module
PrinterService.dll, version 0.0.0.0, fault address 0x0000c601.
-----------------------------

I have 2 GB RAM in the failing Thinkpad vs. 786 MB in the working one. I did
have the same printers defined in both, although the list is different now since
I whacked them using cleanspl.exe.

For a short time I started seeing the same symptom on both Thinkpads, but it
cleared up on one, and I'm not sure what changed at the time. I wish I knew how
to chase this down further.
 
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