WinXP pro SP3 destroys USB connectivity

[רן ח-ש]

I've installed SP3 on my Lenovo M55e desktop (WiXP Pro) and experience an
elusive problem, a blue screen reporting a hardware problem, sending me to my
hardware provider, and described an a memory parity error.
Well, the first diagnosis stage was a replacement of the memory cards. The
system operated flawlessly until I tried to connect my USB external
enclosure equipped with a HD. So, I put the enclosure apart and installed the
HD as a second internal HD. All worked, until I tried to connect my USB
external DVD drive. Once again, the same hardware related error message.
Well, since USB connectivity is constantly disrupted. I reminded myself that
all these problems started after the installation of the final version of
WinXP Pro SP3. This version was installed by me following a prior
installation of a set of SP3 betas.
I would have been eager to uninstall SP3, so as to confirm my suspicion,
but since SP3 has been installed on my system as a beta for a long time,
uninstallation would have wide implications on my system.
Is there a way to revive my USB connectivity without uninstalling SP3?
Instalation of updated USB drivers, for example?
If not, could you suggest a solution?

Ran

 

[GHalleck]

I've installed SP3 on my Lenovo M55e desktop (WiXP Pro) and experience an
elusive problem, a blue screen reporting a hardware problem, sending me to my
hardware provider, and described an a memory parity error.
Well, the first diagnosis stage was a replacement of the memory cards. The
system operated flawlessly until I tried to connect my USB external
enclosure equipped with a HD. So, I put the enclosure apart and installed the
HD as a second internal HD. All worked, until I tried to connect my USB
external DVD drive. Once again, the same hardware related error message.
Well, since USB connectivity is constantly disrupted. I reminded myself that
all these problems started after the installation of the final version of
WinXP Pro SP3. This version was installed by me following a prior
installation of a set of SP3 betas.
I would have been eager to uninstall SP3, so as to confirm my suspicion,
but since SP3 has been installed on my system as a beta for a long time,
uninstallation would have wide implications on my system.
Is there a way to revive my USB connectivity without uninstalling SP3?
Instalation of updated USB drivers, for example?
If not, could you suggest a solution?

Ran

It's a bit of a stretch from memory parity errors to USB connection
problems. To analyze further, just what was the blue screen error
message? In addition, any warnings or problems listed in Event Viewer?

 

[רן ח-ש]

It's a bit of a stretch from memory parity errors to USB connection
problems. To analyze further, just what was the blue screen error
message? In addition, any warnings or problems listed in Event Viewer?

You're right: "It's a bit of a stretch from memory parity errors to USB
connection problems". That's why I've elaborated describing the history.
As to more information:
1. The blue screen error message is as follows:
*** Hardware Malfunction
Call your hardware vendor for support.
NMI: Parity Check/Memory Parity Error
*** The system has halted ***
2. No relevant warnings or problems listed in Event Viewer. Still, there are
some driver warnings listed for the boot phase (not the breakdon).
For example:
a. NetBT - Initialization failed because the driver device could not be
created.
b. PlugPlay Manager - Timed out sending notification of device interface
change to window of "ModemDeviceChange"
c. Service Control Manager - The following boot-start or system-start
driver(s) failed to load:
SASKUTIL
d. Service Control Manager - The PfModNT service failed to start due to the
following error:
The system cannot find the file specified.
e. Service Control Manager - The Wireless Zero Configuration service depends
on the NDIS Usermode I/O Protocol service which failed to start because of
the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
3. and updated information for USB devices: Not all fail. While the DVD
drive led to failure (and earlier, the external enclosure for the HD), my
nokia phone connects flawlessly using a USB connection.

Ran

 

[Pavel A.]

Ran,

The NMI error in WinXP can mean several different things, not related to the
RAM at all.

You probably are prepared to infortunate development of events, being a beta
tester.

Can you try the following:
- Make a full backup of your system, or remove your system disk and install
a new one.
- Install a pristine SP3 (slipstreamed, or update over clean SP2).
- if the problem reproduces, you should report it to Lenovo.
Otherwise... something got screwed in the sequence of updates, you'll have
to rebuild your system

( An interesting questions for the "clean" SP install are, when to install
the Lenovo mobo
drivers: before or after SP3, and whether these drivers need to be updated
for SP3.
Lenovo tech. support should know if these issues exist for your model. )

Good luck,
--PA

 

[רן ח-ש]

Pavel,
Your suggestions are quite radical!!!
I wonder if you can help me with the following preliminary steps:
1. You write that "The NMI error in WinXP can mean several different things,
not related to the RAM at all". I know already that my memory cards are ok.
If so, what are the other alternatives? I would rather check them first one
by one and only afterwards step to a clean installation.
2. Going back to SP2 is, in my case, a very costly step. I checked it, and
it may destroy more then 20 software installations. Therefore, I would prefer
to try a slipstreamed SP3 installation first. Since I can't produce this disk
on my system, is there another source available anywhere?
3. As to the Lenovo support, the guys in Israel are quite uninformed. Up for
them, the only way is to format my system and reinstall my OS. Is there any
benefit in reinstalling the Lenovo MB drivers above the current system? Above
the current following a reinstall of the slipstreamed version?

Ran

 

[Pavel A.]

Pavel,
Your suggestions are quite radical!!!
I wonder if you can help me with the following preliminary steps:
1. You write that "The NMI error in WinXP can mean several different
things,
not related to the RAM at all". I know already that my memory cards are
ok.
If so, what are the other alternatives? I would rather check them first
one
by one and only afterwards step to a clean installation.

The system chipset ( Intel 946GZ, in your case) can raise NMI,
because of some problem detected by it's components, one of which is USB
controller.
These exceptions may be not fatal at all, but unfortunately, XP does not
know how to handle them and just crashes without providing enough details.

2. Going back to SP2 is, in my case, a very costly step. I checked it, and
it may destroy more then 20 software installations. Therefore, I would
prefer
to try a slipstreamed SP3 installation first. Since I can't produce this
disk
on my system, is there another source available anywhere?

Ask your IT how to make slipstreamed SP, or google...

3. As to the Lenovo support, the guys in Israel are quite uninformed. Up
for
them, the only way is to format my system and reinstall my OS.

But this is exactly what I adviced (besides of saving or backing up your
system first
OTOH, if they haven't heard about this issue, maybe it does not occur on the
final SP3.

Is there any
benefit in reinstalling the Lenovo MB drivers above the current system?
Above
the current following a reinstall of the slipstreamed version?

These drivers _could_ be updated for SP3. Chances are that pre-SP3 drivers
are ok.
If Lenovo support does not know about SP3 drivers update for your machine,
just ask them for the latest pack,
and install it right after XP setup, before connecting USB devices.
If they provide specific instructions how to clean install SP3, do so.

Your goal now is to return to a supported (not beta) system.
If the problem goes away, you're done. Otherwise, push it to Lenovo.
Since you will backup your system, nothing will be lost; swap the clean SP3
and your system so may times as you like.

Regards,
--PA

 

[רן ח-ש]

Pavel,
1. you write

The system chipset ( Intel 946GZ, in your case) can raise NMI,
because of some problem detected by it's components, one of which is USB
controller.
These exceptions may be not fatal at all, but unfortunately, XP does not
know how to handle them and just crashes without providing enough details.

Can replacement of the specific chipset on my pc solve the problem or is
this vulnerabilty endemic and would stay with any other Intel 946GZ chip? If
so, should I ask for the replacement of of my MB, or just the chipset?

2. I tried to apply one of your suggestion partially. I've created a
slipstreamed SP3 cd (integrating an original SP2 system with the more recent
SP3). I opted for repair and not for new installation. The repair failed to
solve my USB problem.

3. How would you explain the fact that the blue screen error doesn't show up
with some of my USB connected add-ons (my Nokia synch, for example)? Is this
NMI problem sensitive to some, but not all, USB connections?

Ran

 

[Pavel A.]

So you've reproduced the NMI bluescreen with a "clean" SP3?
Do you have other USB devices that cause this, besides of the disk
enclosure?
IMHO, Lenovo should be very interested to see this.
Maybe they can give you a replacement machine.

3. How would you explain the fact that the blue screen error doesn't show
up
with some of my USB connected add-ons (my Nokia synch, for example)? Is
this
NMI problem sensitive to some, but not all, USB connections?

The stubborn bugs are like that ... sometimes they show up, sometimes not

Good luck,
--PA

 

[רן ח-ש]

Yes, I managed to reproduce the NMI error, but not in a perfect "clean" SP3.
The installation disk was a clean SP3, but the option I've used is the
"Repair".

I'll be happy to get a replacement unit, but there's a difference between
the Lenovo service in the US and in Israel. Here it's provided by a
sub-contractor, and it's much less comprehensive. Therefore, I would be
satisfied with much less, replacement of my motherboard. Will it make the
needed difference, meaning, is there a chance replacement of a mb will solve
my NMI problem?

Ran

 

[Calvin Hui]

Anyone can help?

Most likely after installation of SP3
(as well as itune and sony digital camera software)
My XP Pro resulted in all
1)built-in memory card readers disappeared
2)all USB not function

there are 5 unkown devices in my device managers and no matters how I cannot found the drivers

Tried

a) uninstall all usb device and restart
b) update intel chip
c) reset the cords of the memory cards
d) update driver from hp (my PC is HP Pavilion a6128hk)



@discussions.microsoft.com wrote:

WinXP pro SP3 destroys USB connectivity
18-May-08

I've installed SP3 on my Lenovo M55e desktop (WiXP Pro) and experience an
elusive problem, a blue screen reporting a hardware problem, sending me to my
hardware provider, and described an a memory parity error
Well, the first diagnosis stage was a replacement of the memory cards. The
system operated flawlessly until I tried to connect my USB external
enclosure equipped with a HD. So, I put the enclosure apart and installed the
HD as a second internal HD. All worked, until I tried to connect my USB
external DVD drive. Once again, the same hardware related error message
Well, since USB connectivity is constantly disrupted. I reminded myself that
all these problems started after the installation of the final version of
WinXP Pro SP3. This version was installed by me following a prior
installation of a set of SP3 betas.
I would have been eager to uninstall SP3, so as to confirm my suspicion,
but since SP3 has been installed on my system as a beta for a long time,
uninstallation would have wide implications on my system
Is there a way to revive my USB connectivity without uninstalling SP3?
Instalation of updated USB drivers, for example
If not, could you suggest a solution

Ran

Previous Posts In This Thread:

WinXP pro SP3 destroys USB connectivity
I've installed SP3 on my Lenovo M55e desktop (WiXP Pro) and experience an
elusive problem, a blue screen reporting a hardware problem, sending me to my
hardware provider, and described an a memory parity error
Well, the first diagnosis stage was a replacement of the memory cards. The
system operated flawlessly until I tried to connect my USB external
enclosure equipped with a HD. So, I put the enclosure apart and installed the
HD as a second internal HD. All worked, until I tried to connect my USB
external DVD drive. Once again, the same hardware related error message
Well, since USB connectivity is constantly disrupted. I reminded myself that
all these problems started after the installation of the final version of
WinXP Pro SP3. This version was installed by me following a prior
installation of a set of SP3 betas.
I would have been eager to uninstall SP3, so as to confirm my suspicion,
but since SP3 has been installed on my system as a beta for a long time,
uninstallation would have wide implications on my system
Is there a way to revive my USB connectivity without uninstalling SP3?
Instalation of updated USB drivers, for example
If not, could you suggest a solution

Ran

Re: WinXP pro SP3 destroys USB connectivity
???? ??-?? wrote

It's a bit of a stretch from memory parity errors to USB connectio
problems. To analyze further, just what was the blue screen erro
message? In addition, any warnings or problems listed in Event Viewer?

Re: WinXP pro SP3 destroys USB connectivity

You're right: "It's a bit of a stretch from memory parity errors to USB
connection problems". That's why I've elaborated describing the history
As to more information
1. The blue screen error message is as follows
*** Hardware Malfunctio
Call your hardware vendor for support
NMI: Parity Check/Memory Parity Erro
*** The system has halted **
2. No relevant warnings or problems listed in Event Viewer. Still, there are
some driver warnings listed for the boot phase (not the breakdon)
For example:
a. NetBT - Initialization failed because the driver device could not be
created.
b. PlugPlay Manager - Timed out sending notification of device interface
change to window of "ModemDeviceChange"
c. Service Control Manager - The following boot-start or system-start
driver(s) failed to load:
SASKUTIL
d. Service Control Manager - The PfModNT service failed to start due to the
following error:
The system cannot find the file specified.
e. Service Control Manager - The Wireless Zero Configuration service depends
on the NDIS Usermode I/O Protocol service which failed to start because of
the following error:
The service cannot be started, either because it is disabled or because it
has no enabled devices associated with it.
3. and updated information for USB devices: Not all fail. While the DVD
drive led to failure (and earlier, the external enclosure for the HD), my
nokia phone connects flawlessly using a USB connection.

Ran

Ran,The NMI error in WinXP can mean several different things, not related to
Ran,

The NMI error in WinXP can mean several different things, not related to the
RAM at all.

You probably are prepared to infortunate development of events, being a beta
tester.

Can you try the following:
- Make a full backup of your system, or remove your system disk and install
a new one.
- Install a pristine SP3 (slipstreamed, or update over clean SP2).
- if the problem reproduces, you should report it to Lenovo.
Otherwise... something got screwed in the sequence of updates, you'll have
to rebuild your system

( An interesting questions for the "clean" SP install are, when to install
the Lenovo mobo
drivers: before or after SP3, and whether these drivers need to be updated
for SP3.
Lenovo tech. support should know if these issues exist for your model. )

Good luck,
--PA




Re: WinXP pro SP3 destroys USB connectivity

The system chipset ( Intel 946GZ, in your case) can raise NMI,
because of some problem detected by it's components, one of which is USB
controller.
These exceptions may be not fatal at all, but unfortunately, XP does not
know how to handle them and just crashes without providing enough details.


Ask your IT how to make slipstreamed SP, or google...


But this is exactly what I adviced (besides of saving or backing up your
system first
OTOH, if they haven't heard about this issue, maybe it does not occur on the
final SP3.


These drivers _could_ be updated for SP3. Chances are that pre-SP3 drivers
are ok.
If Lenovo support does not know about SP3 drivers update for your machine,
just ask them for the latest pack,
and install it right after XP setup, before connecting USB devices.
If they provide specific instructions how to clean install SP3, do so.

Your goal now is to return to a supported (not beta) system.
If the problem goes away, you're done. Otherwise, push it to Lenovo.
Since you will backup your system, nothing will be lost; swap the clean SP3
and your system so may times as you like.

Regards,
--PA

Pavel,1.
Pavel,
1. you write

Can replacement of the specific chipset on my pc solve the problem or is
this vulnerabilty endemic and would stay with any other Intel 946GZ chip? If
so, should I ask for the replacement of of my MB, or just the chipset?

2. I tried to apply one of your suggestion partially. I've created a
slipstreamed SP3 cd (integrating an original SP2 system with the more recent
SP3). I opted for repair and not for new installation. The repair failed to
solve my USB problem.

3. How would you explain the fact that the blue screen error doesn't show up
with some of my USB connected add-ons (my Nokia synch, for example)? Is this
NMI problem sensitive to some, but not all, USB connections?

Ran

:

So you've reproduced the NMI bluescreen with a "clean" SP3?
So you've reproduced the NMI bluescreen with a "clean" SP3?
Do you have other USB devices that cause this, besides of the disk
enclosure?
IMHO, Lenovo should be very interested to see this.
Maybe they can give you a replacement machine.


The stubborn bugs are like that ... sometimes they show up, sometimes not

Good luck,
--PA




Submitted via EggHeadCafe - Software Developer Portal of Choice
Ten Things to Do With IIS
http://www.eggheadcafe.com/tutorial...a-9ed7c927089d/ten-things-to-do-with-iis.aspx

 

[Shenan Stanley]

<snipped the badly quoted stuff>

Anyone can help?

Most likely after installation of SP3
(as well as itune and sony digital camera software)
My XP Pro resulted in all
1)built-in memory card readers disappeared
2)all USB not function

there are 5 unkown devices in my device managers and no matters how I
cannot found the drivers

Tried

a) uninstall all usb device and restart
b) update intel chip
c) reset the cords of the memory cards
d) update driver from hp (my PC is HP Pavilion a6128hk)

What the?

You respond to a message, change the subject line to some "me too" spiel and
expect something?

This is the conversation in question:
http://groups.google.com/group/micr....hardware/browse_frm/thread/576fe4f3106e3d52/

It is over a year and a half old and is unlikely to be the same situation as
you are having.

If your computer came with Windows XP installed (when you bought it) - you
need to go to the manufacturer's web page - specifically their
download/drivers section - and download and install *all* drivers for your
computer/your OS.

Given what you have, start here:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3454962&lc=en&cc=us&dlc=en&lang=en&cc=us

You probably should read this (seems that is a Vista machine and that is
really what HP supports for it.)
http://h10025.www1.hp.com/ewfrf/wc/...:7&lc=en&dlc=en&cc=ru&lang=en&product=3454962

Continue to here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3454962

It doesn't look like HP is going to be much help - so you will need to go to
the actual manufacturer of each component in your system to download the
drivers. That's even pretty much what HP tells you - they are going to be
no help.

Unfortunately for you - your problem is *not* with Windows XP - it is with
the manufacturer of your product (HP) and yourself (for buying a Vista
computer and trying to downgrade to XP - when you probably should have just
called and gotten an XP computer at the time if that is what you wanted.
They were still selling them up to the middle of this year - at least.)
You'll need to search for each driver yourself and hope you find them all...
Or restore the system to Vista.

 

[Paul]

Anyone can help?

Most likely after installation of SP3
(as well as itune and sony digital camera software)
My XP Pro resulted in all
1)built-in memory card readers disappeared
2)all USB not function

there are 5 unkown devices in my device managers and no matters how I cannot found the drivers

Tried

a) uninstall all usb device and restart
b) update intel chip
c) reset the cords of the memory cards
d) update driver from hp (my PC is HP Pavilion a6128hk)

The motherboard in a6128hk is ECS 945GCT-HM, based on Shenan's HP info. ECS would have
made this motherboard as an OEM, so while it might be fun to try to find it on the
ECS site, they won't provide drivers for HP customers.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01237572&lc=en&cc=pt&dlc=en&product=3632125

Chipset is 945GC/ICH7.

You could start with the chipset drivers from Intel, for the chipset. I had a hard time
finding something relevant, thanks to Intel's ideas on organizing downloads. The purpose
of this, is to get the entries in Device Manager labeled.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18494&ProdId=960&lang=eng

( http://downloadmirror.intel.com/18494/a08/infinst911autol.exe )

You can also look at the tail end of the C:\WINDOWS\setupapi.log for
more hints as to what is going on.

Once the chipset driver is installed, WinXP should be able to load
the Microsoft USB drivers contained within your OS. The USB driver
doesn't come from Intel, it comes from Microsoft and is bundled
with the OS.

In theory, you could use Device Manager, find the thing without
a driver, do Properties, find the Device ID, and figure out from
that, what driver is needed. But there are more Device ID types,
than there are drivers to cover them, and some of them are
hard to identify. For example, I have this in Device Manager
right now -

CMI\CHILD0000\5&19BF35E9&3&0000

There is no VEN/DEV in the identifier, so if I was using VEN/DEV to
find a driver, I'd be out of luck. The fact it says "CMI" and I have
a CMI sound card, and the sound card has a Game Port, I can guess at
what it is. But in terms of a straight lookup, I'd have had a hard
time resolving that one. Some Device IDs will mention ACPI or PNP
numbers, which are "standard" devices, and the same goes for those.
It can take a bit of research, to figure out what the thing is,
and why it didn't just get installed by the OS.

*******

You'll likely need graphics drivers, as the graphics output on your
system could be coming from the 945GC chip, via a VGA connector in the
I/O plate area. Intel has a driver for that as well. Install this
after the one above. If you're using a separate video card instead,
then you would not need this.

"Intel Graphics Media Accelerator Driver for Windows XP (exe) - 945G, 945GC, 945GT, and 945GZ"

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=16835&lang=eng

*******

RTL8101E Network driver ("WinXP 32/64 and Win2K Auto Installation Program ")

http://www.realtek.com.tw/downloads...d=7&Level=5&Conn=4&DownTypeID=3&GetDown=false

( PCIE_Install_XP_2K_5742_12212009.zip 5,385,462 bytes )

*******

RealTek HDAudio drivers.

"Windows 2000, Windows XP/2003(32/64 bits) Driver only (Executable file)"

http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

( WDM_R239.exe 30 megabytes or so )

HTH,
Paul

 

[Paul]

Thank Shenan Stanley and Paul.
but it still don't work.

What are your symptoms now ?

How many unknown items are left ?

Paul

 

[Paul]

Hi Paul,

Happy New Year!

I have bought a new PCI USB card, but it also cannot found the right
drivers.

http://i694.photobucket.com/albums/vv305/calvin_wh_hui/HP a6128hk Problem/aaa.jpg

http://forums.techarena.in/windows-device-drivers/1287409.htm

Thanks
Calvin

Have you looked in the setupapi.log file yet ?

It looks like you added a VIA USB card, judging by the fact that there is one VIA
entry in the "aaa.jpg" picture. I'm surprised the Intel entries for the ICH7
Southbridge and its USB ports are not showing up.

You may see these in the setupapi.log file. When the USB device is installed,
the Device Manager "Properties" for the item, under the "Details" tab, will
show the hardware plug and play values. 1106 = VIA Technologies.

VIA USB2 = PCI\VEN_1106&DEV_3104

VIA USB1.1 = PCI\VEN_1106&DEV_3038

My suspicion is, you've damaged something in the registry, which is important
to discovering the hardware.

Do you have any System Restore points from before the incident ? I'm
suggesting that as a means to find an undamaged registry (from before
you started experimenting).

(Note that System Restore doesn't track things in your My Documents folder.
If you keep downloads outside of the Microsoft defined file structure,
System Restore can remove newly added files, if you use a restore point
to return to a previous time. So be careful when using System Restore, if
you keep files outside of My Documents.)

Another tool you can use, is Everest. It will also display VEN/DEV
info for the hardware visible to the program. Even if Everest cannot
identify a piece of hardware, it will still be able to display VEN/DEV.

(The last free version of Everest, a program from Lavalys.com)
http://majorgeeks.com/download.php?det=4181

Look in DevicesCI Devices, then look for "Device ID" to get the 1106-3104
type numbers. That should be the USB2 component part of the VIA USB2 chip
on your new PCI card.

To identify hardware using the VEN and DEV numbers, this unofficial file
can help. People contribute hardware they've discovered, to help
others identify what is in their computer. This is a large text file
that you can save for later. If you purchased a recent version of
Everest from Lavalys, it will be using this kind of info to help identify
the hardware.

http://pciids.sourceforge.net/pci.ids

Paul