WinXP Pro SP2 Booting Issue - Toshiba Core2 Duo Laptop

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Guest

My Toshiba Satellite (T7200 Core2 Duo, 100 GB SATA HD, WinXP Pro SP2) laptop
was purchased with 1 GB DDR2 (667 MHz) SODIMM and upgraded almost immediately
to 2 GB RAM, similar speed, etc. Office 2003 Pro, Visio 2003 Pro, MS Project
2002 Pro, IE7, Adobe Reader 8.11, and Webroot SpySweeper were installed.
Since this laptop is used primarily for accessing my company's internet,
employer furnished Norton Client Antivirus and Firewall (latest updates) and
Mozilla 1.7.13 browser were also installed.

The system worked reasonably well, until I installed a retail version of
WinXP Pro SP2. Major issues/resolutions were:

1. WinXP SP2 patches wouldn't install with Windows Update.
2. The System wouldn't boot (hung in Windows Start Up Screen)
3. Problem #3 was resolved for awhile after installing "Hotfix" in KB909095.
4. Problem #2 occurred several times since installation of "Hotfix".
5. Resolution, which has been temporary, has been to boot into Safe Mode
and restore from a previous System Restore point.
6. I created a System Restore Point on 11/01/07 after several days
of "successful" booting.
7. The system no longer boots successfully. I must boot into Safe Mode and
manually restore from the Restore Point created on 11/01/07.

I am stumped and have run out of ideas, short of resorting to installing
from the WinXP SP2 Pro Recovery Disk. This is a drastic option, since the
user information states that the C partition is destroyed, thereby requiring
re-installing all of my applications and completely reconfiguring the Laptop.
Any options that avoid what is essentially a clean install would be greatly
appreciated.

Thanks for your assistance.
 
Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Gerry said:
Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Click to expand...

Gerry,

I have never had to access the System Event Logs before and assume that this
information is available after booting into Safe Mode.

Thanks
 
You can access Event Viewer in normal or safe mode.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
lemaech43 said:
My Toshiba Satellite (T7200 Core2 Duo, 100 GB SATA HD, WinXP Pro SP2)
laptop
was purchased with 1 GB DDR2 (667 MHz) SODIMM and upgraded almost
immediately
to 2 GB RAM, similar speed, etc. Office 2003 Pro, Visio 2003 Pro, MS
Project
2002 Pro, IE7, Adobe Reader 8.11, and Webroot SpySweeper were installed.
Since this laptop is used primarily for accessing my company's internet,
employer furnished Norton Client Antivirus and Firewall (latest updates)
and
Mozilla 1.7.13 browser were also installed.

The system worked reasonably well, until I installed a retail version of
WinXP Pro SP2. Major issues/resolutions were:

1. WinXP SP2 patches wouldn't install with Windows Update.
2. The System wouldn't boot (hung in Windows Start Up Screen)
3. Problem #3 was resolved for awhile after installing "Hotfix" in
KB909095.
4. Problem #2 occurred several times since installation of "Hotfix".
5. Resolution, which has been temporary, has been to boot into Safe Mode
and restore from a previous System Restore point.
6. I created a System Restore Point on 11/01/07 after several days
of "successful" booting.
7. The system no longer boots successfully. I must boot into Safe Mode and
manually restore from the Restore Point created on 11/01/07.

I am stumped and have run out of ideas, short of resorting to installing
from the WinXP SP2 Pro Recovery Disk. This is a drastic option, since the
user information states that the C partition is destroyed, thereby
requiring
re-installing all of my applications and completely reconfiguring the
Laptop.
Any options that avoid what is essentially a clean install would be
greatly
appreciated.

Thanks for your assistance.
Click to expand...

There's something I am not clear on. You don't mention what the *original*
OS was, except that you have an "Win XP SP2 Pro Recovery Disk", which would
indicate that the original OS was... XP Pro.

What was the original OS? Did you re-install system drivers, available
from Toshiba, immediately following your install?

HTH
-pk
 
My Toshiba Satellite (T7200 Core2 Duo, 100 GB SATA HD, WinXP Pro SP2) laptop
was purchased with 1 GB DDR2 (667 MHz) SODIMM and upgraded almost immediately
to 2 GB RAM, similar speed, etc. Office 2003 Pro, Visio 2003 Pro, MS Project
2002 Pro, IE7, Adobe Reader 8.11, and Webroot SpySweeper were installed.
Since this laptop is used primarily for accessing my company's internet,
employer furnished Norton Client Antivirus and Firewall (latest updates) and
Mozilla 1.7.13 browser were also installed.

The system worked reasonably well, until I installed a retail version of
WinXP Pro SP2. Major issues/resolutions were:

1. WinXP SP2 patches wouldn't install with Windows Update.
2. The System wouldn't boot (hung in Windows Start Up Screen)
3. Problem #3 was resolved for awhile after installing "Hotfix" in KB909095.
4. Problem #2 occurred several times since installation of "Hotfix".
5. Resolution, which has been temporary, has been to boot into Safe Mode
and restore from a previous System Restore point.
6. I created a System Restore Point on 11/01/07 after several days
of "successful" booting.
7. The system no longer boots successfully. I must boot into Safe Mode and
manually restore from the Restore Point created on 11/01/07.

I am stumped and have run out of ideas, short of resorting to installing
from the WinXP SP2 Pro Recovery Disk. This is a drastic option, since the
user information states that the C partition is destroyed, thereby requiring
re-installing all of my applications and completely reconfiguring the Laptop.
Any options that avoid what is essentially a clean install would be greatly
appreciated.

Thanks for your assistance.
Click to expand...

It was bought with winxp pro sp2 and then you installed retail version
winxp pro sp2 ? ( 2 os`s )
 
Patrick,

The original OS from Toshiba was WinXP Pro SP2. I was experiencing a few
problems that didn't seem repairable with only the Recovery Disk, so I
purchased and installed a retail version of WinXP Pro SP2. My previous
laptop was also a Toshiba that originally came with WinXP Home SP1 installed,
and I upgraded that system to WinXP Pro SP2, also, with absolutely no
problems.

Thanks for your response.
 
As I mentioned in response to Patrick: I was experiencing some problems that
didn't seem repairable with Toshiba's Recovery Disk. The puzzle is that the
sytem functioned fine for sometime then began to show the problem described.
 
If you experienced problems with the earlier o/s & you now have more, that
might tend to indicate a hardware problem
 
While this can't be ruled out, I'm puzzled that the system functions correctly:

1. When recovered from the Restore Point I manually created on 11/01.
2. If left up (not shut down) after recovery in Step #1.
3. Returns from Standby (power save) mode after running as in Step #2.

Since I'm a computer engineer (not Windows or PCs), hardware seems a low
probability as root cause of this problem but obviously not 0%.

Thanks.
 
How are the Event Viewer Reports coming along?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Gerry,

Due to preparing for my weekly assignments, I haven't gotten to the event
logs as yet. It will likely be the week of 11/18 before I can get to that
task due to business travel. However, I will provide the event log data soon
after I return. Until then, I shall continue to work in "limp" mode. Another
observation made: The system works fine if it goes into power save (Stand By)
mode and returns without shutting down. Thanks for your support.
 
Gerry,

After a long absence due to a manic schedule, I'm getting back to
troubleshooting the Toshiba booting issues. Here's a summary of major events
since last post:

1. Kept system up (no shut down) for 7 consecutive days.
System returned from power save mode and ran successfully
except once.

2. System crashed on 11/15 while running. No message issued.
I call Toshiba support, and they instructed to: a) remove AC
power, b) remove battery, c) re-insert battery, d) re-connect
AC power, e) reboot. The system came up normally and ran
successfully for at least 3 days, then hanged in "Windows
starting up" message. Before that event, I manually created
a Restore Point.

3. After failure to boot normally, I booted into Safe Mode. From
there I booted from the System Restore Point I created, and
the system started and ran successfully for several days.
However, the booting issues are sporadic and always with
the same symptom: Hanging at the "Windows starting up"
message.

4. I called Toshiba support, and they will assist in resolving
the problem if I re-install the OS with the WinXP Pro SP2
recovery disk. No doubt, this will work but at significant
cost in time lost from rebuilding the system to current
state. Hence, I consider this a very last resort.

5. Since I have several days of holiday, I shall view even logs
and post results to this forum. Another WinXP forum
suggested that I use msconfig to turn off all startup
services, then add them 1 at a time until the booting
issue recurs.

The most perplexing issue is that the system runs flawlessly after a normal
boot. That is, all personal data is in tact and all applications function
properly. Well, not exactly: MSICUU gets run-time error (8007000e) and System
Error &H80004005. Unspecified error, when use to uninstall fragments of
applications.

Thanks for your support.
 
Gerry,

I looked at the Event Logs for Application, IE7, Security and System, and
here is a brief summary:

Application
-------------

All errors were from Corporate version of Symantec AV and Client Firewall.
The vast majority of errors were about AV and Firewall actions on blocking
intrusion events. The next major category of errors was from
"TrueVectorService" with Event ID 5003: "TrueVector driver install on load
failure. LoadNTDeviceDriver Win32 error. The system cannot find the file
specified."

IE7 - No errors

Security - No errors

System
--------

The majority of errors (red circle) were sourced from Service Control
Manager. On 11/17 - 11/19, Event ID 7026 was reported:

The following boot-start of system-start driver(s) failed to load:
eeCTRL
Fips
intelppm
SAVRT
SAVRTPEL
SYMTDI

On a few occasions, Event ID 7000 from Service Control Manager was issued:

The USBest Service Zero service failed to start due to the following error:
"USBest Service Zero is not a Win32 application.

On 11/16, Event ID 12 was issued by VolSnap:

The shadow copy of volume C became low on diff area space before it was
properly installed. This occurred a few times.

A very curious and frequent warning was Event ID 51 issued by Disk:

An error was detected on device \Device\Harddisk1\D during a paging
operation. "D" is a DVD RAM Burner.

I trust that this provides some insight into the behavior of the system
during boot.

Thanks.
 
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