WinUpdate Error Code: 80246002

[Jose]

After installing XP-SP2, windows update recommended
updating Nvidia Corporation - Video - NVIDIA GeForce2 MX
200 driver. After a 10 minute download for 12.9MB patch,
update was not installed due to Error Code: 80246002.

Any clue?!?!?!

Thanks

 

[Rock]

After installing XP-SP2, windows update recommended
updating Nvidia Corporation - Video - NVIDIA GeForce2 MX
200 driver. After a 10 minute download for 12.9MB patch,
update was not installed due to Error Code: 80246002.

Any clue?!?!?!

Thanks

As a general rule don't get driver updates for your peripheral cards
from the windows update site. Go to the web site for the card
manufacturer or to the computer maker if the card was part of an OEM
install. Were you experiencing any problems that made you think a
driver update was needed? If not, and the system was running fine then
don't update the driver.

 

[Jose]

I am not that happy with your reply and point of view but
thanks anyway.

For the record:

The new NVIDIA driver suite did not even start to
install. And I wonder what an error 80246002 means.

No malfunction so far with the driver from the original
XP CD-ROM but it lacks many of the functionalities the
old NVIDIA driver used to have.

I had to go through a fresh format and install, from
scratch, for an earlier attempt to do SP2 upgrade
rendered a conflict with NAV2003, it could not be
updated. Downloaded NAV2005 and it refused to install
too. Trying to fix all the stuff, I even tampered with
the registry following directions found at Symantec's
site and eventualy I got a no-way-out corrupted network
information.

Now, everything is fine except for the NVIDIA drive and
the NAV2005 which I'll be trying next.

 

[Rock]

I am not that happy with your reply and point of view but
thanks anyway.

For the record:

The new NVIDIA driver suite did not even start to
install. And I wonder what an error 80246002 means.

No malfunction so far with the driver from the original
XP CD-ROM but it lacks many of the functionalities the
old NVIDIA driver used to have.

I had to go through a fresh format and install, from
scratch, for an earlier attempt to do SP2 upgrade
rendered a conflict with NAV2003, it could not be
updated. Downloaded NAV2005 and it refused to install
too. Trying to fix all the stuff, I even tampered with
the registry following directions found at Symantec's
site and eventualy I got a no-way-out corrupted network
information.

Now, everything is fine except for the NVIDIA drive and
the NAV2005 which I'll be trying next.


<snip>

Then get an updated driver from the nVidia site, just don't use drivers
from windows update. Far too often they cause problems.

 

[Guest]

Dear Rock,

You were absolutely right, the download from NVIDIA's
site came to the rescue. I am not sure if I had NAV2005
running with autoprotection on when I tried the update.
Anyway, it did not warn about it whereas NVIDIA's update
does so.

In what follows you can find the thread of messages I've
exchanged with the Microsoft support service, to reach to
the same conclusion as yours.

Thanks for your kind support too.

Jose

================== THREAD START =========================

Problem Description: Dear Benjamin,

Thank you very much for you time, your attention and last
but not least, the unvaluable and kind support.

The download from NVIDIA site as you have indicated
worked just fine!

Recalling the reported incident, I am not sure now if by
the time I faced the problem I had already installed
Symantec's Norton Antivirus 2005 in my system. According
to NVIDIA site instructions, anti-virus software must be
disabled before driver installation. I failed to notice
such warning from the version I downloaded from
WinUpdate. The version downloaded from NVIDIA explicitly
warns the user about this issue. I disabled auto-
protection from NAV2005 and the installation runned
smoothly.

By the way, the NVIDIA driver is very nice and worth of
the workaround. It adds a lot of functionality to the
desktop.

Thanking you very much once again, I would like to close
this messge with my most sincere compliments for such
support service from Microsoft. Keep it on like that!

Sincerely,

Jose Luis


Response from Microsoft
9/27/2004 7:03:59 AM


Dear Jose,

Thank you for submitting your question to Microsoft
Windows Online Support. My name is Benjamin and I will be
assisting you with this issue. For your reference, the
Case ID of this service request is SRZ040927000975. You
can contact me directly by writing an email to v-
(e-mail address removed) with the case ID in the
subject line.

From your description, you have indicated that you
encounter the error code 80246002 when you try to install
the NVIDIA GeForce2 MX 200 driver on Windows Update. If I
have misunderstood, please feel free to let me know.

I understand the inconvenience you are encountering now.
Please be assured that I will work closely with you on
this issue. For your reference, Microsoft offers no-
charge support to Windows Update-related issues and this
case will be free of charge.

First, I noticed that you have submitted another case
SRZ040927000984 with the same issue. Please understand we
usually focus on one case at a time. So I will
temporarily close that case SRZ040927000984 as
Duplicated. Thank you for your understanding.

Concerning the current issue, I would like to explain the
drivers on the Windows Update site are provided by
hardware manufacturers, such as NVIDIA. From the
technical standpoint, if you would like to install the
driver, I highly recommend you go to the official NVIDIA
website to download the driver. For your convenience, I
have listed the link below:

http://www.nvidia.com/object/winxp_2k_61.77


I hope the link will be helpful. If you have any concerns
or questions, please feel free to contact me.

I am looking forwarding to hearing from you.

Best Regards,

Benjamin Yan

(e-mail address removed)

Microsoft Support Professional

Satisfied customers are my top priority. Please let my
manager or me know what you think of the level of service
provided. You can send feedback to Microsoft Management
at mailto:[email protected]?
subject=Microsoft_Windows_Feedback or directly to my
manager, Karl Shen at mailto:[email protected].


Your request
9/27/2004 3:18:19 AM


Problem Description: error code 80246002 after winupdate
download for
update name: Nvidia Corporation - Video - NVIDIA GeForce2
MX 200
status: Failed
date: Monday, September 27, 2004
source: Windows Update website
Problem Area: Upgrade
Frequency of problem: Always Happens
Operating system / version:
Computer manufacturer and model:
Processor model and speed:
Memory (RAM): MB
====================END OF THREAD =======================

 

[Rock]

Dear Rock,

You were absolutely right, the download from NVIDIA's
site came to the rescue. I am not sure if I had NAV2005
running with autoprotection on when I tried the update.
Anyway, it did not warn about it whereas NVIDIA's update
does so.

In what follows you can find the thread of messages I've
exchanged with the Microsoft support service, to reach to
the same conclusion as yours.

Thanks for your kind support too.

Jose

<snip>

Great, glad you got it fixed and thanks for posting back.

 

[frank]

Unfortunately, this doesn't take care of the entire issue... The
NVidia update still is displayed in WU after the install from the
NVidia website.

 

[Rock]

Unfortunately, this doesn't take care of the entire issue... The
NVidia update still is displayed in WU after the install from the
NVidia website.
<snip>

Ignore it.