WinTools stops MSAP

  • Thread starter Thread starter SG
  • Start date Start date
S

SG

In another post I described MSAS dying while reading the registry at a
certain point. It totally locks the machine and a hard reboot is required. I
ran it again this morning and notice the path in the Registry were it stops
responding and that is HKLM Uninstall\Wintools. I've tried deleting the key
manually but you get a message, "Cannot open Wintools: Error while opening
key.

If I right click Wintools and look at or try to set Permissions I get the
following message. "You do not have permission to view the current
permission settings for Wintools, but you can make permission changes".

When I try to Add permissions and click Apply you get a message, "Access
Denied". How the H### do I get rid of this Key?

I've tried Normal, Safe Mode and Administrator and the same message appears
each time. I've looked on the Net how to manually remove Wintools, but a
search revels no files described on the hard drive as suggested, just these
registry keys which I cannot remove.

All the best,
 
Hi Bob,

I already tried Jim's site and nothing there helped. There is no Wintools
files, folders, etc. left on the machine. The problem is the Registry entry
"HKLM Uninstall\Wintools" and no matter what you do you cannot remove it. I
did a additional search through the registry for Wintool and found a couple.
Set permissions and was able to delete them. Rebooted back to Administrator
and the HKLM Uninstall\Wintools still refuses to delete. My question is what
could possibly be blocking this key from removal.

I assumed under Administrator you had all permissions and could do whatever
is needed. I am 100% convinced that this key is what is stopping MSAS from
running. If you open the Registry and do a Find for Wintool, as soon as it
hits the HKLM Uninstall\Wintools key you receive the error message thus the
same when MSAS hits that key. Although it doesn't display a message it does
stop it from running. It appears to me some sort of error handler should be
added to MSAS in case others should experience this. At least MSAS could
ignore it and continue on.

All the best,
 
Hi SG,

I missed your original post so if this is old info too,
sorry...

Did you try Ccleaner in Safe mode?

Sandi Hardmeier MVP from the UK had several posts related
to throughly cleaning up stuff and mentioned this:

If you are using Windows XP SP2 download and install
Update KB888240 to solve a known problem where add-ins
will sometimes hide themselves from the Add-On Manager.
The hotfix is available from:
http://www.microsoft.com/downloads/details.aspx?
familyid=d788c59e-b116-4d38-b00c-
ff1d529106c8&displaylang=en

Regards,

Bob
 
SG said:
In another post I described MSAS dying while reading the registry at a
certain point. It totally locks the machine and a hard reboot is
required. I
ran it again this morning and notice the path in the Registry were it
stops
responding and that is HKLM Uninstall\Wintools. I've tried deleting
the key
manually but you get a message, "Cannot open Wintools: Error while
opening
key.

If I right click Wintools and look at or try to set Permissions I get
the
following message. "You do not have permission to view the current
permission settings for Wintools, but you can make permission
changes".

When I try to Add permissions and click Apply you get a message,
"Access
Denied". How the H### do I get rid of this Key?

I've tried Normal, Safe Mode and Administrator and the same message
appears
each time. I've looked on the Net how to manually remove Wintools, but
a
search revels no files described on the hard drive as suggested, just
these
registry keys which I cannot remove.
Click to expand...


When you look at the permissions for the registry, are you currently
logged in under an account included in the list of accounts or groups
that have FULL permissions? Click the Advanced button to see what is
the actual list of permissions for each account or group rather than
rely on the summary list first presented.

Have you tried rebooting into Safe Mode to then try deleting the
registry key?
 
Here is some information to additional removal instructions:
wintools.exe
http://www.iamnotageek.com/a/wintools.exe.php

Ib
s Toolbar Removal
http://www.iamnotageek.com/a/370-p1.php

Some of this does not apply if you have Windows XP SP2. If you do not have
SP2, get it

First. Make sure of these settings and nothing will install without you
answering YES. (Except what may install as part of some other software.)
Don't click YES if you don't know/trust the source.

Start | Settings | Control Panel | Internet Options | Advanced tab |
Make sure both of these are NOT checked.

 Enable Install On Demand (Internet Explorer)
[[Specifies to automatically download and install Internet Explorer
components if a Web page needs them in order to display the page properly or
perform a particular task.]]

 Enable Install On Demand (Other)
[[Specifies to automatically download and install Web components if a Web
page needs them in order to display the page properly or perform a
particular task.]]

Apply | OK

 Enable Install On Demand (Other)
Is part of the driveby downloading of unwanted programs. i.e. Scumware or
whatever will install w/o you even being aware of it.
=====

Second. If you need a scan right now.

Follow the instructions!
THE PARASITE FIGHT QUICK FIX PROTOCOL
http://aumha.org/a/quickfix.php
 
Vanguard,

Perhaps you missed this part of my post :>)
"I've tried Normal, Safe Mode and Administrator and the same message
appears"

Thanks for trying...

All the best,
 
Andre:
Thank you for the explication about the box to uncheck, I
think is very usefull to know the mean of the boxes.

Keep it up

Engel
-----Original Message-----
Here is some information to additional removal instructions:
wintools.exe
http://www.iamnotageek.com/a/wintools.exe.php

Ib
s Toolbar Removal
http://www.iamnotageek.com/a/370-p1.php

Some of this does not apply if you have Windows XP SP2. If you do not have
SP2, get it

First. Make sure of these settings and nothing will install without you
answering YES. (Except what may install as part of some other software.)
Don't click YES if you don't know/trust the source.

Start | Settings | Control Panel | Internet Options | Advanced tab |
Make sure both of these are NOT checked.

 Enable Install On Demand (Internet Explorer)
[[Specifies to automatically download and install Internet Explorer
components if a Web page needs them in order to display the page properly or
perform a particular task.]]

 Enable Install On Demand (Other)
[[Specifies to automatically download and install Web components if a Web
page needs them in order to display the page properly or perform a
particular task.]]

Apply | OK

 Enable Install On Demand (Other)
Is part of the driveby downloading of unwanted programs. i.e. Scumware or
whatever will install w/o you even being aware of it.
=====

Second. If you need a scan right now.

Follow the instructions!
THE PARASITE FIGHT QUICK FIX PROTOCOL
http://aumha.org/a/quickfix.php

--

Andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

In another post I described MSAS dying while reading the registry at a
certain point. It totally locks the machine and a hard reboot is required.
I
ran it again this morning and notice the path in the Registry were it
stops
responding and that is HKLM Uninstall\Wintools. I've tried deleting the
key
manually but you get a message, "Cannot open Wintools: Error while opening
key.

If I right click Wintools and look at or try to set Permissions I get the
following message. "You do not have permission to view the current
permission settings for Wintools, but you can make permission changes".

When I try to Add permissions and click Apply you get a message, "Access
Denied". How the H### do I get rid of this Key?

I've tried Normal, Safe Mode and Administrator and the same message
appears
each time. I've looked on the Net how to manually remove Wintools, but a
search revels no files described on the hard drive as suggested, just
these
registry keys which I cannot remove.

All the best,
Click to expand...


.
Click to expand...
 
Vanguard,

THANK YOU
I reread your post and got to looking around. When I clicked Advance nothing
was listed so a selected Find and choose Administrator\User Name. Set
permissions to Allow and that didn't work, so I went back to Find again and
this time choose Administrators\User Name [Note the S] and it allowed me to
delete the Keys. I reran MSAS and it worked perfectly.

I was convensed the HKLM Uninstall\Wintools was what was hanging MSAS and
now I know for sure. Thanks everyone for your help.

All the best,
 
SG said:
Vanguard,

THANK YOU
I reread your post and got to looking around. When I clicked Advance
nothing
was listed
Click to expand...

Weird. The same accounts and groups listed in the first summary panel
should have also all been listed in the advanced panel.
so a selected Find and choose Administrator\User Name. Set
permissions to Allow and that didn't work, so I went back to Find
again and
this time choose Administrators\User Name [Note the S] and it allowed
me to
delete the Keys. I reran MSAS and it worked perfectly.
Click to expand...

"Administrator" is a particular user account. "Administrators" (plural)
is a group. The Administrator account should be listed in the
Administrators group. You assign permissions based on group so in which
group your account is included dictates what permissions you get from
that group. If the Administrator account is not in the Administrators
group then something is wrong in your setup. If you logged in under
some other account, it MUST be in the Administrators group to have all
the permissions of that group to edit security settings on registry
keys. I actually have 3 admin accounts (in the Administrators group):
my own login using my name, Administrator (never touched an only used in
an emergency), and Administrator_Backup (a backup admin profile which is
a copy of Administrator, in case the Adminitrator profile gets
corrupted).
I was convensed the HKLM Uninstall\Wintools was what was hanging MSAS
and
now I know for sure. Thanks everyone for your help.
Click to expand...

Glad to help and know you got the nasty vaporized completely.
 
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