winklmm.exe encountered a problem

[Mavis W.]

Everytime I boot up the computer and all the icons are on
the desktop, "Winklmm.exe encountered a problem and needs
to close pops up." What is going on? Please advise.

 

[Jupiter Jones [MVP]]

You most likely have Klez:
http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html

Follow this to prevent this in the future:
http://www3.telus.net/dandemar/Security.htm