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Guest

My computer (HP 522n) running WindowsXP Home has suddenly started hanging in
the shutdown mode. My question is: Is this a computer or Windows XP issue? It
starts as if its shutting down and then hangs on the "blue screen" Windows
shutting down, saving settings and I have to turn it off manually with the
on/off switch. Help!
 
JR in Dallas said:
My computer (HP 522n) running WindowsXP Home has suddenly started hanging
in
the shutdown mode. My question is: Is this a computer or Windows XP issue?
It
starts as if its shutting down and then hangs on the "blue screen" Windows
shutting down, saving settings and I have to turn it off manually with the
on/off switch. Help!
Click to expand...
This sounds like a hardware problem on your computer. It is hard to say
much more though.
Jim
 
If you istalled a new application/hardware, re-install them.
I think it is a Hardware Prob.
Thanks
 
Hi JR,

Can you please tell me what the text of the blue screen says?

Also, are you running Service Pack 2 of XP?

Here's some ideas from the Microsoft KB articles that might help you:

If you're running a Logitech mouse and installed the Mouseware, this article
may help you:
http://support.microsoft.com/default.aspx?scid=kb;en-us;810980

Another article covers the "DRIVER_POWER_STATE_FAILURE " error:
http://support.microsoft.com/default.aspx?scid=kb;en-us;315249

Another thing that might affect your shutdown is devices attached to your
computer when you attempt to shut it down. If you have some USB devices
such as a printer, CD burner, Flash drive, etc connected, try unplugging
them before shutting down and see if your problem still occurs.

Hope this helps!


--
Lance Zielinski
Microsoft Corporation

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