Windowsupdate problem

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G

Guest

I am running Microsoft Win XP sp2 on a standard intel CPU. I go to
windowsupdate.com and get the error "Thank you for your interest in obtaining
updates from our site.

This website is designed to work with Microsoft Windows operating systems
only.
To find updates for Microsoft products that are designed for Macintosh
operating systems, please visit http://www.microsoft.com/mac/. "
 
Hi Ben,

This has to do with third-party firewall / Proxy servers. If you're using
Norton Internet Security / Personal Firewall, see this page for the
solution.

Error: "You must be running a Microsoft Windows operating system in order to
use Windows Update":
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002100402324636?Open

For Sygate Firewall, use this configuration, posted by someone earlier:

<quote>

So, I opened Sygate, went to tool/options/security and found that "enable
stealth mode browsing" was checked. I unchecked it, enabled Sygate and
disabled XP firewall and the rest is history. I'm able to use the windows
update (IE - tools/windows update).

</quote>


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I am running Microsoft Win XP sp2 on a standard intel CPU. I go to
windowsupdate.com and get the error "Thank you for your interest in
obtaining
updates from our site.

This website is designed to work with Microsoft Windows operating systems
only.
To find updates for Microsoft products that are designed for Macintosh
operating systems, please visit http://www.microsoft.com/mac/. "
 
Hi Ramesh

I am not running any proxy software. Disabling the MS windows firewall does
not help.

Thanks for your assistance.
 
Ben,

Open IE and type the following:

javascript:navigator.userAgent

(If you see the Information bar, allow the script to run).

Post back the output.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh

I am not running any proxy software. Disabling the MS windows firewall does
not help.

Thanks for your assistance.
 
Hmmm..... So why is my XP box reporting that it is WinCE ?

It is definitely XP - haven't had anything to do with any WinCE apps - as
far as I know



Thanks for all your help




Ben said:
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; SV1; .NET CLR 1.1.4322)



Ramesh said:
Ben,

Open IE and type the following:

javascript:navigator.userAgent

(If you see the Information bar, allow the script to run).

Post back the output.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh

I am not running any proxy software. Disabling the MS windows firewall does
not help.

Thanks for your assistance.
Click to expand...
Click to expand...
 
Understanding User-Agent Strings:
http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/aboutuseragent.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hmmm..... So why is my XP box reporting that it is WinCE ?

It is definitely XP - haven't had anything to do with any WinCE apps - as
far as I know



Thanks for all your help




Ben said:
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; SV1; .NET CLR 1.1.4322)



Ramesh said:
Ben,

Open IE and type the following:

javascript:navigator.userAgent

(If you see the Information bar, allow the script to run).

Post back the output.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh

I am not running any proxy software. Disabling the MS windows firewall
does
not help.

Thanks for your assistance.
Click to expand...
Click to expand...
 
That got "javascript:navigator.userAgent" to say:

"Mozilla/4.0 (compatible; MSIE 6.0; Windows XP; SV1; .NET CLR 1.1.4322)"

i.e. No WinCE but correctly saying WinXP. Windowsupdate.com still has the
same error though!
 
Okay - my mistake - I set the registry to "Windows XP" not "Windows NT 5.1".
Setting to Windows NT 5.1 makes windowsupdate.com work fine. How on earth
did that key get set wrong in the first place?
Thanks for the solution!

Ben




Ben said:
That got "javascript:navigator.userAgent" to say:

"Mozilla/4.0 (compatible; MSIE 6.0; Windows XP; SV1; .NET CLR 1.1.4322)"

i.e. No WinCE but correctly saying WinXP. Windowsupdate.com still has the
same error though!







Ramesh said:
Understanding User-Agent Strings:
http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/aboutuseragent.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com
Click to expand...
Click to expand...
 
Glad that helped, Ben.

I don't have any idea which caused this.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Okay - my mistake - I set the registry to "Windows XP" not "Windows NT 5.1".
Setting to Windows NT 5.1 makes windowsupdate.com work fine. How on earth
did that key get set wrong in the first place?
Thanks for the solution!

Ben
 
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