Windowsupdate not working

  • Thread starter Thread starter Richard M. Hartman
  • Start date Start date
R

Richard M. Hartman

Automatic updates are not working. Going to windowsupdate.microsoft.com
manually is not working. It just shows the "looking for updates" animation
forever.

Any ideas?

--
-Richard M. Hartman

186,000 mi/sec: not just a good idea, it's the LAW!

You have insurance for your car and your health,
why not for your legal needs?
http://www.legalhmo.com
 
If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.

Possible reasons:-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted

Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the websites
offline.
Reboot and try Windows Update again.

Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to Automatic and
verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify the service
Status is Started. Click OK.

2. Check that the Set Event Log service is set to Automatic and verify that the Status is
Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify the Service
status is Started. Click OK.

3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll, Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have become corrupted,
so try Renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore" folder and when you
rename the Software Distribution folder, the history is lost but it's not important. You
can if need be, copy the contents back from the renamed softwareDistribution.old folder.
Losing the history of Windows Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll, Click OK.

Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-

Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to Medium or lower for
ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be affected by
the lowering of Security settings. Your current security settings for all other Web sites
will remain as they are currently configured.

Open Internet Explorer, click Tools, and then click Internet Options, Click Security.
Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https:) for all sites in this zone check box.
Use the Add button next to the Add this Web site to the zone box to add the following
sites:
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is removed, the
program on the link below will enable you to regain the internet connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-
http://www.microsoft.com/athome/security/spyware/software/default.mspx (Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons, Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background such as
NetZerio, HiSpeed, Speedband etc.

Suggestion 8:
If you need to reinstall the ActiveX controls (because they may have become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

NOTE - the new Agent is here:
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe




--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


| Try asking them here. x-posted to: microsoft.public.windowsupdate
|
| --
|
| Regards,
|
| Dave Patrick ....Please no email replies - reply in newsgroup.
| Microsoft Certified Professional
| Microsoft MVP [Windows]
| http://www.microsoft.com/protect
|
| "Richard M. Hartman" wrote:
| >
| > Automatic updates are not working. Going to windowsupdate.microsoft.com
| > manually is not working. It just shows the "looking for updates"
| > animation forever.
| >
| > Any ideas?
| >
| > --
| > -Richard M. Hartman
|
 
Thanks, I will try this.

--
-Richard M. Hartman

186,000 mi/sec: not just a good idea, it's the LAW!

You have insurance for your car and your health,
why not for your legal needs?
http://www.legalhmo.com

TaurArian said:
If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.

Possible reasons:-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted

Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet
Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse
the websites
offline.
Reboot and try Windows Update again.

Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to
Automatic and
verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and
right-click to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service
Status is Started. Click OK.

2. Check that the Set Event Log service is set to Automatic and verify
that the Status is
Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service
status is Started. Click OK.

3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click
OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.

Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted,
so try Renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Please note that your update history is contained in the "datastore"
folder and when you
rename the Software Distribution folder, the history is lost but it's not
important. You
can if need be, copy the contents back from the renamed
softwareDistribution.old folder.
Losing the history of Windows Updates is not important.

Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.

Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL

Suggestion 5:-

Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to
Medium or lower for
ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will
be affected by
the lowering of Security settings. Your current security settings for all
other Web sites
will remain as they are currently configured.

Open Internet Explorer, click Tools, and then click Internet Options,
Click Security.
Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https:) for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add
the following
sites:
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com

Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is
removed, the
program on the link below will enable you to regain the internet
connection.
http://www.cexx.org/lspfix.htm

Spyware Programs links:-
http://www.microsoft.com/athome/security/spyware/software/default.mspx
(Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons,
Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background
such as
NetZerio, HiSpeed, Speedband etc.

Suggestion 8:
If you need to reinstall the ActiveX controls (because they may have
become corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan
for updates when
you repair a failed installation of Windows XP Service Pack 2 or of
Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

NOTE - the new Agent is here:
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe




--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com.sg/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp
Defending your machine: http://defendingyourmachine2.blogspot.com/


| Try asking them here. x-posted to: microsoft.public.windowsupdate
|
| --
|
| Regards,
|
| Dave Patrick ....Please no email replies - reply in newsgroup.
| Microsoft Certified Professional
| Microsoft MVP [Windows]
| http://www.microsoft.com/protect
|
| "Richard M. Hartman" wrote:
| >
| > Automatic updates are not working. Going to
windowsupdate.microsoft.com
| > manually is not working. It just shows the "looking for updates"
| > animation forever.
| >
| > Any ideas?
| >
| > --
| > -Richard M. Hartman
|
 
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