WindowsMail flaking out after a few minutes

[Guest]

I just got Vista and Windows Mail. Everything was working fine at first, but
today I tried to pull up an email that I received last night and filed into
another mail folder. The email displayed just fine, but the attachment in it
(jpg files) didn't show. They were fine yesterday. Today they just show an
"x" in a box where the pictures were. When I click on the paperclip at the
top right of the message and choose the picture to display, nothing happens.
When I click on it and choose "Save attachments", nothing happens.

That was bad enough (and happened on every email), but now I noticed that
when I try and open another window -- for example, "Tools" "Options" or to
click on the To field to address an email, a transparent window shows up, but
the actual dialogue box won't show. I have to cancel completely out of the
window.

Closing Mail and reopening doesn't help any. Disconnecting the dial-up
connection and reconnecting doesn't help. The only thing I can do is shut
the machine off and then turn it back on again. I should also mention that
nothing else is open when this is happening, so I can't imagine that it is a
resource issue.

Is this a Windows/Vista bug, or can anyone think of what else might be going
on? Certainly is inconvenient!

 

[Guest]

I should also mention that when it is in this condition, after a few minutes
of being open, I also cannot open any emails -- I can see them and read them
in preview mode, but if I doubleclick on them to open them, I just get the
transparent and blank dialog box and that's it.

 

[Gary VanderMolen]

Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3