Windows XP

  • Thread starter Thread starter smatherson
  • Start date Start date
S

smatherson

This might be the wrong area. But I'm having problems
with my computer. I keep getting the following error
message and I do not know how to fix it.

Windows must now restart because the REMOTE PROCEDURE
CALL (rpc) SERVICE TERMINATED UNEXPECTEDLTY.

Please help. Thanks
 
Apparently, your computer is infected with the W32.Blaster.Worm or one of its variants.
This happened because you have not been using an internet connection firewall and have
apparently neglected to install the critical updates available at the Windows Update website.

If your computer is constantly attempting to shutdown
or reboot, quickly go to:

Start > Run and type: CMD , and hit enter.
This opens the Command Prompt window.

Then type: shutdown -a , and hit enter.

This should halt the rebooting problem.

Then immediately turn-on Windows XP's built-in Firewall:
http://www.microsoft.com/security/protect/

What You Should Know About the Blaster Worm and Its Variants
http://www.microsoft.com/security/incident/blast.asp

A tool is available to remove Blaster worm and Nachi worm infections from computers
that are running Windows 2000 or Windows XP
http://support.microsoft.com/?kbid=833330

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------------------------------------


| This might be the wrong area. But I'm having problems
| with my computer. I keep getting the following error
| message and I do not know how to fix it.
|
| Windows must now restart because the REMOTE PROCEDURE
| CALL (rpc) SERVICE TERMINATED UNEXPECTEDLTY.
|
| Please help. Thanks
 
Greetings --

If you connected the PC to the Internet without having first
installed the KB824146 Hotfix, without having first installed an
antivirus application with current virus definition files, and before
enabling a firewall, you're very likely to get infected from any of
the thousands of PCs on the Internet that are constantly broadcasting
the Blaster and/or Welchia worms. It only takes a few seconds of
exposure.

To stay on-line long enough to get the necessary updates, patches,
and removal tools, click Start > Run, and enter "shutdown -a" when the
next RPC countdown begins. This will abort the shut down. Also, make
sure you've enabled a firewall before starting, to preclude any more
intrusions while getting the updates/patches/tools.

Microsoft Security Bulletin MS03-39
http://support.microsoft.com/?kbid=824146

What You Should Know About the Blaster Worm
http://www.microsoft.com/security/incident/blast.asp

Removal Tool for Blaster/Nachi worm infections from computers running
Win2K or WinXP
http://support.microsoft.com/?kbid=833330

W32.Blaster.Worm a.k.a. W32/Lovesan.Worm
http://www.symantec.com/avcenter/venc/data/w32.blaster.worm.html

W32.Blaster.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html

W32.Welchia.Worm a.k.a. W32/Nachi.Worm
http://securityresponse.symantec.com/avcenter/venc/data/w32.welchia.worm.html

W32.Welchia.Worm Removal Tool
http://www.symantec.com/avcenter/venc/data/w32.welchia.worm.removal.tool.html

McAfee AVERT Stinger
http://us.mcafee.com/virusInfo/default.asp?id=stinger


Bruce Chambers

--
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You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
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