Windows XP Prof'l updates caused inability to use T-1/ISP internet

  • Thread starter Thread starter Susan in Florida
  • Start date Start date
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Susan in Florida

I work from home, using a PC with Windows XP Professional. I have automatic
updates. I also have a T-1 line for internet access. For some reason, after
the automatic updates were downloaded yesterday, my internet browser suddenly
kept telling me I wasn't able to access anything. I wasn't sure if my T-1 was
suddenly failing or if something was blocking my ability to access the
internet.

I ran a diagnostic and at first it said my firewall was causing problems, so
I disabled my Norton firewall. I ran the diagnostic again and this is what
it said:

Last diagnostic run time: 07/15/08 10:41:38
WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock
catalog. A reset is needed.
info Redirecting user to support call

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 2, Device=Intel(R)
PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394
info Network connection: Name=Hayes, Device=Agere Systems AC'97 Modem,
MediaType=PHONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server
name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

I'm currently using a backup ISP (satellite internet) but I need to use my
T-1 internet. Can anyone help me? I'm not technically savvy...

Thanks a million,

Susan
 
Right-click on my network place, properties, and enable the connection other
than the 1394.
 
Thanks for responding to my question - actually, the connection isn't using
1394, it's using the LAN connection. Regardless, for whatever bizarre reason,
it's now working (without any alternations). More updates were downloaded
today...maybe that had something to do with it?

Thanks again for your help! - Susan
 
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