Windows XP Pro System shutdown

  • Thread starter Thread starter Bingonut50
  • Start date Start date
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Bingonut50

1. When I go to help and support nothing happens, I
click on it but nothing.

2. Every so often I get a dialogue box that says
"SYSTEM SHUTDOWN" due to Remote Procedure Call-shut down
unexpectedly, initiated by NT Authority.

I purchase windows xp on Ebay, was to be an OEM version,
yet when I received it, it says it is for use on a dell
computer as a re-install disk. This is not what the
discription on Ebay said.

HELP!!!!!!

Thank You

Molly
 
Hi Molly,

1. You could try the fix that is available here:
http://dougknox.com/xp/scripts_desc/fixwinxphelp.htm

2. Sounds like you've been bitten by the MSBlaster worm or the Welchia worm.

Have a look here for information about the Blaster worm and its variants:
http://www.microsoft.com/security/incident/blast.asp

And here is information about the Welchia worm:
http://tinyurl.com/kdp6

You need to d/load and install Security patch KB824146, available here:
http://support.microsoft.com/?kbid=824146#WinXP

Also, d/load and run the Blaster and Welchia worm removal tool:
http://support.microsoft.com/default.aspx?scid=833330

I'm afraid I don't know what, if any, recourse you have for being misled
about the XP install CD.


Regards,
 
-----Original Message-----
1. When I go to help and support nothing happens, I
click on it but nothing.

2. Every so often I get a dialogue box that says
"SYSTEM SHUTDOWN" due to Remote Procedure Call-shut down
unexpectedly, initiated by NT Authority.

I purchase windows xp on Ebay, was to be an OEM version,
yet when I received it, it says it is for use on a dell
computer as a re-install disk. This is not what the
discription on Ebay said.

HELP!!!!!!

Thank You

Molly
.
Click to expand...






Download and run Stinger.exe

http://vil.nai.com/vil/stinger/
 
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