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Dave Smithz
I recently took over a support contract for a local company. This company is
completely by the book and want everything to be legal. I discovered that
one of the machines which was maintained by a previous support company does
not seem to have a legal copy of Windows XP installed.
Although they have a licence for the software, this has not been the version
installed on the PC. I am not sure why or how this occurred but I realised
it when I was unable to do a full Windows update because the service pack
install would not install.
I have to fix this and I would like to know if there is a way to install the
licensed edition they have over the copied (probably) version they
currently have installed.
This is because I want to avoid the re-installation of all the software of
on the PC because I do not know the full history of it.
Any suggestions on the best way to go about this would be greatly
appreciated. This client does not like any changes to their PC's and me
doing a complete re-install is not going to make them particularly happy,
especially when I charge them for it.
Regards
completely by the book and want everything to be legal. I discovered that
one of the machines which was maintained by a previous support company does
not seem to have a legal copy of Windows XP installed.
Although they have a licence for the software, this has not been the version
installed on the PC. I am not sure why or how this occurred but I realised
it when I was unable to do a full Windows update because the service pack
install would not install.
I have to fix this and I would like to know if there is a way to install the
licensed edition they have over the copied (probably) version they
currently have installed.
This is because I want to avoid the re-installation of all the software of
on the PC because I do not know the full history of it.
Any suggestions on the best way to go about this would be greatly
appreciated. This client does not like any changes to their PC's and me
doing a complete re-install is not going to make them particularly happy,
especially when I charge them for it.
Regards