Windows XP missing needed file for installation

  • Thread starter Thread starter Tammi
  • Start date Start date
T

Tammi

The computer I am trying to install XP on is currently
using Windows 95. When I put in the CD for WXP, it tells
me that "the file C:\WINDOWS\WINNT32\WINNT32A.DLL could
not be loaded or is corrupt. Setup cannot continue". I
tried to call Support this morning, and spent (literally)
an hour on hold after being assigned a case #. Since I am
using this system at work, I could not hold any longer
waiting for someone to pick up. Since I can't install the
product, I cannot get the product ID to generate an online
support query. Has anyone else experienced this?
Thanks.
 
Are you trying to do an upgrade or a full installation?? The upgrade version
doesn't support upgrading from W95. For that you need to buy full version
and do a full install.

If a full install, boot from the XP CD (change booting order in
BIOS/Advanced and place CD before HD).

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Tammi said:
The computer I am trying to install XP on is currently
using Windows 95. When I put in the CD for WXP, it tells
me that "the file C:\WINDOWS\WINNT32\WINNT32A.DLL could
not be loaded or is corrupt. Setup cannot continue". I
tried to call Support this morning, and spent (literally)
an hour on hold after being assigned a case #. Since I am
using this system at work, I could not hold any longer
waiting for someone to pick up. Since I can't install the
product, I cannot get the product ID to generate an online
support query. Has anyone else experienced this?
Thanks.
Click to expand...

You can't upgrade from Windows 95, you can only use the Win 95 CD as the
qualifier for a clean install.
If the computer was originally shipped with Windows 95, it is a good bet it
will not be up to the task of running XP.
See the links below before attempting a clean install.

Click on the link below, or copy and paste the link into the address box
if using the web based newsgroup.
For upgrading to XP Home or Pro, see the links below.
http://aumha.org/a/xpupgrad.htm
XP Upgrade
http://www.winsupersite.com/showcase/windowsxp_sg_2kupgrade.asp
http://www.winsupersite.com/showcase/windowsxp_sg_9xupgrade.asp
See the link below for steps on performing a Clean Install.
http://michaelstevenstech.com/cleanxpinstall.html
Known problems with XP upgrades.
http://michaelstevenstech.com/xpupgdissues.html
Known Problems with Clean installs.
http://www.labmice.net/WindowsXP/Install/installbugs.htm
Top 10 Reasons for Moving to Windows XP Professional
http://www.microsoft.com/windowsxp/pro/evaluation/whyupgrade/top10.asp
Why Windows XP Professional?
http://www.microsoft.com/windowsxp/pro/evaluation/whyupgrade/default.asp
Windows XP Professional Features
http://www.microsoft.com/windowsxp/pro/evaluation/features.asp

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Michael Stevens MS-MVP XP
(e-mail address removed)
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://michaelstevenstech.com/outlookexpressnewreader.htm
 
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