Windows XP Home SP2 can't detect firewire-connected Sony DCR-TRV19

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My firewire port connects to my DVD writer with no problems. I only ever
connect one device to that port at a time.

I've seen several articles that offer potential hotfixes at
http://support.microsoft.com. Following the instructions for getting the
hotfixes by contacting product support has led me believe that I have to pay
a fee to email someone or have a chat session with product support. Is it
correct that I should expect to pay for contacting product support to get
hotfixes? Or is there some other way.

TIA
 
They will take cc details, but you will not be charged if it is the hotfix
issue. It's just a standard procedure they must follow.
 
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