Windows XP fax problem

  • Thread starter Thread starter Gus
  • Start date Start date
G

Gus

Hi, Im using the fax program that comes with XP pro, Ive
been using it for a while(and it worked 100%) but lately
when i receive a fax exactly 15sec. after i received the
fax my whole pc hangs!! ive uninstalled my printer/fax
and installed it again worked fine ones or twice but then
same thing again!!

Is it the program or my pc or printer/fax??
If anybody has got input on this it will be gr8ly
appreciated

Thanx
 
-----Original Message-----
Error messages?
Event Viewer?

--
Click to expand...
no error messages and the event viewer just says that a
fax was received
Russ Valentine
[MVP-Outlook]
Hi, Im using the fax program that comes with XP pro, Ive
been using it for a while(and it worked 100%) but lately
when i receive a fax exactly 15sec. after i received the
fax my whole pc hangs!! ive uninstalled my printer/fax
and installed it again worked fine ones or twice but then
same thing again!!

Is it the program or my pc or printer/fax??
If anybody has got input on this it will be gr8ly
appreciated

Thanx
Click to expand...


.
Click to expand...
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
-----Original Message-----
Error messages?
Event Viewer?

--
Click to expand...
no error messages and the event viewer just says that a
fax was received
Russ Valentine
[MVP-Outlook]
Hi, Im using the fax program that comes with XP pro, Ive
been using it for a while(and it worked 100%) but lately
when i receive a fax exactly 15sec. after i received the
fax my whole pc hangs!! ive uninstalled my printer/fax
and installed it again worked fine ones or twice but then
same thing again!!

Is it the program or my pc or printer/fax??
If anybody has got input on this it will be gr8ly
appreciated

Thanx
Click to expand...


.
Click to expand...
Click to expand...
 
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