Windows XP fax problem

  • Thread starter Thread starter FLYNNE
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FLYNNE

My computer uses Windows Xp Home Edition built in Fax software.

At the moment I cannot receive or send faxes .

When sending a fax the message " Please plug the phone line into your modem"..

I have checked all relevant connections involving phone lies and temporarily
replaced them with substitute phone leads - the fax problem remains.

Is it possible that if a fax phone line bill has not been paid that the same
message would be displayed ?

Any suggestions are welcome.

Regards
 
FLYNNE said:
My computer uses Windows Xp Home Edition built in Fax software.

At the moment I cannot receive or send faxes .

When sending a fax the message " Please plug the phone line into your modem"..

I have checked all relevant connections involving phone lies and temporarily
replaced them with substitute phone leads - the fax problem remains.

Is it possible that if a fax phone line bill has not been paid that the same
message would be displayed ?

Any suggestions are welcome.

Regards
Click to expand...

One way to find out: hook a phone to the fax line and see if you get a
dial tone.

Alias
 
FLYNNE said:
My computer uses Windows Xp Home Edition built in Fax software.

At the moment I cannot receive or send faxes .

When sending a fax the message " Please plug the phone line into your
modem"..

I have checked all relevant connections involving phone lies and
temporarily
replaced them with substitute phone leads - the fax problem remains.

Is it possible that if a fax phone line bill has not been paid that the
same
message would be displayed ?

Any suggestions are welcome.

Regards
Click to expand...


If you have a DSL or cable connection to the Internet, you can't use the
same modem to send faxes down a telephone line.

You will need to use an internal or external analogue fax modem connected
between the computer and a regular telephone jack..
 
Mike said:
If you have a DSL or cable connection to the Internet, you can't use
the same modem to send faxes down a telephone line.

You will need to use an internal or external analogue fax modem
connected between the computer and a regular telephone jack..
Click to expand...

With DSL, that means with a filter, just as was done for other phones in
the building.

HTH,

Twayne
 
FLYNNE said:
My computer uses Windows Xp Home Edition built in Fax software.

At the moment I cannot receive or send faxes .

When sending a fax the message "Please plug the phone line into your modem"..

I have checked all relevant connections involving phone lies and temporarily
replaced them with substitute phone leads - the fax problem remains.

Is it possible that if a fax phone line bill has not been paid that the same
message would be displayed ?

Any suggestions are welcome.

Regards
Click to expand...

And yet another guess on what you're saying:

If you have a second line, that's a fax line, say line2, most modems
will only connect to line1. So you would need a splitter that converted
(moved the yellow and black leads) line 2 to (the red and green leads)
line 1.
 
FLYNNE said:
My computer uses Windows Xp Home Edition built in Fax software.

At the moment I cannot receive or send faxes .

When sending a fax the message " Please plug the phone line into your modem"..

I have checked all relevant connections involving phone lies and temporarily
replaced them with substitute phone leads - the fax problem remains.

Is it possible that if a fax phone line bill has not been paid that the same
message would be displayed ?

Any suggestions are welcome.

Regards
Click to expand...

Two assumptions: (1) you used to be able to send and receive faxes with
things connected as they are now and (2) you have a "regular" telephone
(not a cell phone or Internet phone).

Temporarily connect the telephone to the wall jack into which your fax
modem is normally connected and see if (a) there's a dial tone and (b)
you can successfully make a call.

If the telephone can make a call, your fax modem may have died.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
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