J jeanne Sep 8, 2003 #1 when i download it runs fine and then it won't go into the install process. help thanks jeanne
N Nicholas Sep 8, 2003 #2 If you are using AOL as your ISP, you need to minimize your AOL browser and launch Internet Explorer, then visit the Windows Update web site while using Internet Explorer. Try the following solution from the Windows Update Troubleshooter: http://v4.windowsupdate.microsoft.com/troubleshoot/ Select: "Problem Downloading/Installing a Software (Non-Driver) item" Follow steps under: "Install stops at 0% when using the AOL Browser" While using the Internet Explorer browser, try downloading the updates again: http://v4.windowsupdate.microsoft.com/en/default.asp P.S. Make sure to disable your antivirus program and close any open programs before installing updates. Review the troubleshooting tips in these articles: "Software Update Incomplete, This Windows Update Software Did Not Update Successfully" Error Message When You Visit the Windows Update Web Site http://support.microsoft.com/default.aspx?scid=kb;en-us;319585 Windows Update Troubleshooter http://v4.windowsupdate.microsoft.com/troubleshoot/ Problems When Viewing or Downloading From Windows Update http://support.microsoft.com/?kbid=193385 HOW TO: Troubleshoot Problems Connecting to Windows Update http://support.microsoft.com/default.aspx?scid=kb;en-us;818018 How To Fix The Cryptographic Service Error http://www.updatexp.com/cryptographic-service.html Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll down to "Why Can't I Download Updates" for additional troubleshooting ideas. Visit the Windows Update newsgroup and read the messages posted there for helpful troubleshooting tips. The "Official" Windows Update newsgroup: news://msnews.microsoft.com/microsoft.public.windowsupdate -- Nicholas ------------------------------------------------------------------ | when i download it runs fine and then it won't go into | the install process. help | thanks jeanne
If you are using AOL as your ISP, you need to minimize your AOL browser and launch Internet Explorer, then visit the Windows Update web site while using Internet Explorer. Try the following solution from the Windows Update Troubleshooter: http://v4.windowsupdate.microsoft.com/troubleshoot/ Select: "Problem Downloading/Installing a Software (Non-Driver) item" Follow steps under: "Install stops at 0% when using the AOL Browser" While using the Internet Explorer browser, try downloading the updates again: http://v4.windowsupdate.microsoft.com/en/default.asp P.S. Make sure to disable your antivirus program and close any open programs before installing updates. Review the troubleshooting tips in these articles: "Software Update Incomplete, This Windows Update Software Did Not Update Successfully" Error Message When You Visit the Windows Update Web Site http://support.microsoft.com/default.aspx?scid=kb;en-us;319585 Windows Update Troubleshooter http://v4.windowsupdate.microsoft.com/troubleshoot/ Problems When Viewing or Downloading From Windows Update http://support.microsoft.com/?kbid=193385 HOW TO: Troubleshoot Problems Connecting to Windows Update http://support.microsoft.com/default.aspx?scid=kb;en-us;818018 How To Fix The Cryptographic Service Error http://www.updatexp.com/cryptographic-service.html Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll down to "Why Can't I Download Updates" for additional troubleshooting ideas. Visit the Windows Update newsgroup and read the messages posted there for helpful troubleshooting tips. The "Official" Windows Update newsgroup: news://msnews.microsoft.com/microsoft.public.windowsupdate -- Nicholas ------------------------------------------------------------------ | when i download it runs fine and then it won't go into | the install process. help | thanks jeanne
