L
Larry
I have a Dell laptop running Windows XP Home Edition. It
has worked fine for the 1-2 years I've had it. A few days
ago when we turned it on, we encountered an error message
during boot-up (before getting to the desktop):
Isass.exe - System error Object name not
found
When I click OK (the only option) or the "X" or hit ESC,
the boot-up process just starts over and encounters the
same problem.
Dell first told me to try to reset the system
configuration to a date when the system was known to work
properly, but I think to do that I have to get to the
desktop (to access the Start button, then something else).
Then Dell told me to do a Repair Reinstall, which as I
understand it uses the installation CD to try to repair
the problem. I did that and the repair process ran as it
was supposed to, but it did not solve the problem -- the
boot-up process still encounters the same error.
Then Dell told me to reinstall Windows, which as I
understand it will wipe out all my data (which I don't
want to have happen!!). I told them I really wanted a
better solution, so they said they would send me a new
hard drive (and I could send the existing drive to a place
like Ontrack to try to recover the data, though I have no
idea how much that would cost). But I don't know much
about removing a laptop drive and installing a new one,
and I'm really hoping there is another way to address the
situation.
That's where I am. What's your take/advice?
Larry
has worked fine for the 1-2 years I've had it. A few days
ago when we turned it on, we encountered an error message
during boot-up (before getting to the desktop):
Isass.exe - System error Object name not
found
When I click OK (the only option) or the "X" or hit ESC,
the boot-up process just starts over and encounters the
same problem.
Dell first told me to try to reset the system
configuration to a date when the system was known to work
properly, but I think to do that I have to get to the
desktop (to access the Start button, then something else).
Then Dell told me to do a Repair Reinstall, which as I
understand it uses the installation CD to try to repair
the problem. I did that and the repair process ran as it
was supposed to, but it did not solve the problem -- the
boot-up process still encounters the same error.
Then Dell told me to reinstall Windows, which as I
understand it will wipe out all my data (which I don't
want to have happen!!). I told them I really wanted a
better solution, so they said they would send me a new
hard drive (and I could send the existing drive to a place
like Ontrack to try to recover the data, though I have no
idea how much that would cost). But I don't know much
about removing a laptop drive and installing a new one,
and I'm really hoping there is another way to address the
situation.
That's where I am. What's your take/advice?
Larry