Windows won't allow me to scan

  • Thread starter Thread starter rusty7010
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rusty7010

I have a Kodak 5300 All In One printer. It copies and prints ok. When I try
to scan to a file on my computer an error box pops up stating the following:

<<"The feature you are trying to use is on a network resource that is
unavailable. Click OK to try again or enter and alternate path to a folder
containing the installation package 'center.msi' in the box below">>

I contacted Kodak by email and told them of this problem. They said that it
was a Windows problem and I should contact Microsoft. I did post in another
area on this forum, but so far no good advice. They keep telling me it is a
Kodak problem.

I have done a little research on this via Google. I have found that this MSI
is a Windows based application?? I think since my hard drive was corrupted
and my son-in-law backed up some files on an external hard drive and then
reinstalled the Windows XP Home Edition I no longer have the most recent
service pack or patch I need for this 'center.msi'. Does this sound like it
may be a solution??? Anyone??? I would REALLY appreciate any help. How can I
find out which service packs are installed on my computer at this present
time?
 
rusty7010 said:
I have a Kodak 5300 All In One printer. It copies and prints ok. When I try
to scan to a file on my computer an error box pops up stating the following:

<<"The feature you are trying to use is on a network resource that is
unavailable. Click OK to try again or enter and alternate path to a folder
containing the installation package 'center.msi' in the box below">>

I contacted Kodak by email and told them of this problem. They said that it
was a Windows problem and I should contact Microsoft. I did post in another
area on this forum, but so far no good advice. They keep telling me it is a
Kodak problem.

I have done a little research on this via Google. I have found that this MSI
is a Windows based application?? I think since my hard drive was corrupted
and my son-in-law backed up some files on an external hard drive and then
reinstalled the Windows XP Home Edition I no longer have the most recent
service pack or patch I need for this 'center.msi'. Does this sound like it
may be a solution??? Anyone??? I would REALLY appreciate any help. How can I
find out which service packs are installed on my computer at this present
time?
Click to expand...

This sounds much more as if you have not properly re-installed the
software that came with your Kodak 5300 product. Although "msi" is a
file extension that is used with Windows Installer Files, that fact
doesn't mean at all that every file with msi at the end is part of
Windows. Far to the contrary, these files can come from anywhere.

Given that Kodak calls the software that it bundles with the 5300 "The
AiO Home Center" it seems far more likely that "center.msi" is the
installation file for that package. Find the CD that came with your
printer/scanner/copier, and install the software. If it has been
partially installed, you may want to uninstall it first by going to
Control Panel > Add or Remove Programs, and uninstalling it there.

Turning to Windows itself, after Windows was re-installed, you should
have gone to Windows Update and installed the critical updates you would
have been offered.

To determine what service pack level you currently are, right-click "My
Computer" and then click on "Properties." You will see the "System
Properties" dialog, and the "General" tab will show your service pack
level.

You definitely should install *at least* service pack 2, and preferably
service pack 3.

See
Installing Service Pack 2 (SP2)
http://support.microsoft.com/xpsp2getinstall

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717/en-us

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
Lem, thanks for all this great info. Wednesday of this week I completely
uninstalled the software for the Kodak 5300. I then reinstalled it to no
avail. How do I find out if the Kodak software was partially installed? I do
know that I have Windows service pack 2 on my computer. I don't have three.
Since I don't have alot of tech knowledge when it comes to computers and
since my son in law did the reinstallation I don't know if the critical
updates were installed. I will have to call him and find out. Geez, what a
mess. Thanks again for your info. It did help.
 
There's really not enough information to go further. Rather than trying
to guess what's going on with the Kodak software, I suggest that you go
to http://tinyurl.com/53ks4o and click on the "Chat with Kodak" button.
Perhaps an interactive help session may work out better than your
email request.

If they insist that "it's a Windows problem," ask them to be specific.
*What* is the "Windows problem"?

As far as ensuring that your Windows installation is up-to-date, go to
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
and select the "Express" button. Your system will be scanned and any
necessary updates will be offered. If service pack 3 is offered, be
sure to read the "Steps to take before you install Windows XP Service
Pack 3" in my previous post before you select it to be installed.

Lem, thanks for all this great info. Wednesday of this week I completely
uninstalled the software for the Kodak 5300. I then reinstalled it to no
avail. How do I find out if the Kodak software was partially installed? I do
know that I have Windows service pack 2 on my computer. I don't have three.
Since I don't have alot of tech knowledge when it comes to computers and
since my son in law did the reinstallation I don't know if the critical
updates were installed. I will have to call him and find out. Geez, what a
mess. Thanks again for your info. It did help.
Click to expand...


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
 
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